“We’ve used Shellseekers twice a year, since it first became a holiday rental.”
.. some 5 times now, and have always found it an extremely comfortable, home from home stay. However, on our recent visit last week, we noticed that a few things around the house have begun to feel a little tired and well used. The bedding has been the same since we first started using Shellseekers and a new thicker duvet and pillows in the main bedroom is now needed, along with new linen and a better fitting mattress cover, which would make for a better nights sleep. The bathroom floor has started to expand, causing large cracks that little toes can get caught in and the cutlery is now feeling very tired and has become awkward to use. These are just some observations we made during our last stay. Please don’t let your standards slip in this wonderful little cottage.... its level of comfort is why we’ve been repeat customers so many times. These things are easily rectifiable, but sadly, if they are not, it will make us and possibly others question whether to book again.
Thank you very much for taking the time to provide us with your feedback and for advising us of an issue with the bathroom floor. We appreciate you bringing this to our attention and the owner has arranged for her maintenance man to address the issue immediately. We have been advised that some of the linen has already been replaced but with a like for like design. However, during her visit to the property on Saturday 5th October, the owner will carry out a complete check of all of the bed linen along with the cutlery. A new duvet and pillows for the main bedroom are also on order. We very much hope to see you again soon Property Owner