18 Polvella Close

Sleeps 8
Bedrooms 4
Bathrooms 2
Pets No
View on map

Features

Off road parking
Garden / Patio
Cot available
Pub/shop < 1 mile
Washing machine
Dishwasher
Seaside
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities

* Based on a combined average customer score

24 Customer Review(s)

Miss Knight
September 2021

“We arrived at the property after driving for 7 hours.”

We began to look around the house only to find a half pint of used milk in the fridge, one piece of toilet roll in each toilet, a used razor in the en suite shower, dead flies on every windowsill, stains on the bed and an overall bad smell - to the point where all of our clothes smelt when we arrived home. If you were to touch any of the carpets, your hand would have a layer of hair on it. We tried to iron our clothes, however the iron let out a stench of fish so bad it filled the house and ...

We began to look around the house only to find a half pint of used milk in the fridge, one piece of toilet roll in each toilet, a used razor in the en suite shower, dead flies on every windowsill, stains on the bed and an overall bad smell - to the point where all of our clothes smelt when we arrived home. If you were to touch any of the carpets, your hand would have a layer of hair on it. We tried to iron our clothes, however the iron let out a stench of fish so bad it filled the house and left our clothes fishy. The neighbours were unwelcoming by giving bad looks every time we left the property. The beds in the twin rooms were too uncomfortable for us to sleep in as the springs would drive into your back. We were left with no cleaning products, not even disinfectant spray which we 100% needed. The decor is so outdated and the house is just overall filthy. As a young group we are usually able to see past a bit of dirty however this was as if the only cleaning done here was a quick change of towels, baring in mind we paid £1000 for this holiday. Upon leaving, we tidied every single room, cleared the fridge and freezer, took out all of the recycling and even stripped the beds, yet I received a rude text at midnight from the owner stating how unhappy he was and demanding £30 from us as the cleaner had to stay extra time to apparently clean our "mess". The only positive I have from this holiday is being out of this house and on Fistral beach with my friends.

- Miss Knight, September 2021

Thank you for your feedback. We are happy to hear you enjoyed a nice holiday with a group of friends. We have been informed by the housekeeping team that you checked in before 3 pm, while the cleaning was still in progress. After being approached by the team you confirmed everything was fine throughout the property and you were happy. We confirm the property is always cleaned with care and attention. We confirm all issues reported have been rectified and the property has had continuous maintenance. Regarding the iron unfortunately the bad smell happens when it is used with a too hot temperature on synthetic materials. The neighbours did complain about the noise so this might have been the reason for the less friendly approach. The additional cleaning fee had to be added because the housekeeping team had to take additional care in the deep clean of the property after your departure. 18 Polvella Close is always ready for more amazing holidays Property Owner
Mr Edwards August 2021

“The location was great, just a few minutes walk to the beach but away from the busy centre.”

Very spacious house and lovely garden. Fully equipped with everything you could need.

- Mr Edwards, August 2021
Ms Quirk July 2021

“Comfortable family house, nothing fancy but everything you need.”

House was immaculately clean on arrival and hosts had thoughtfully provided a pint of milk and pack of biscuits so we could have a cuppa after our long drive. Great location a couple of minutes walk from Fistral and the river Gannell. Lovely garden too. The house was ideal for our family group of grandparents, grown up kids and small grandchildren.

- Ms Quirk, July 2021
Mrs Beaumont July 2021

“We had a lovely stay at the house, there is plenty of space and ideal for families.”

The house is close to beaches and local attractions. It could do with some updating in areas and a little tlc but we would stay again.

- Mrs Beaumont, July 2021
Mr Barnes May 2021

“The location was excellent, for Fistral beach and walking into town.”

We are a 3 generation family and the walk was no problem. The garden was lovely and a nice Sun trap.

- Mr Barnes, May 2021
Mr Heaton April 2021

“Before we settled in, we had to spend some time cleaning, including kitchen surfaces, table tops, and even the kitchen window!”

In fact when we left the house it was cleaner than when we arrived. As a property being commercially marketed as a holiday let, we were not impressed with the overall condition of the house. Outside it looked quite shabby, especially the conservatory, and all the windows were dirty. Inside, there was black mould in all the bathrooms and showers, and around most of the windows, so consequently we only used the bath and toilet in the main bathroom. The furniture looked tired and dated and the mattresses looked very old, with the layer of foam laid on the top not looking very nice. I contacted the owner directly to give him our honest opinion of the property, and told him we would not consider staying at the property again in its current condition. Unfortunately there was no positive acknowledgement of addressing the issues we raised, and this was at the beginning of the 2021 season !

- Mr Heaton, April 2021
Mr Tonkin October 2020

“Spacious house in an ideal location and surprisingly quiet.”

Inside there is plenty of room for everyone to spread out and do things on their own or equally choose to do them together. This was perfect for us with Grandparents and teenagers who need their own space but also enjoy each others company. It was only a short walk to the beach in a wetsuit for a bit of surfing or swimming and a similar distance to the town centre. When we wanted to go a bit further a field then it was simple to get on the main road out of town. We thoroughly enjoyed our stay and highly recommend this property for a group or family of 6-8 people.

- Mr Tonkin, October 2020
Mrs Lake September 2020

“Everything was lovely, had good contact with owner and any queries we were able to talk to owner who sorted asap!”

- Mrs Lake, September 2020
Mrs Barton September 2020

“The house was perfect for our needs well equipped and in a great location we will definitely be booking again”

- Mrs Barton, September 2020
Cole August 2020

“I’ve already done this review!”

Don’t know why it’s not posted & there is no reviews on this property, probably hiding the bad reviews so it still gets let out. To cut it short the place is filthy, stinks, needs major updating, furniture & curtains blinds all need replacing, owners hanging around until Sunday afternoon painting the gates & also showering in the outside shower when we’re trying to move our stuff in on the Saturday when we arrived! Shocking, even found loads of dead fly’s in the draws of the en suite room! Yuk! My advice 4 families is 2 avoid this property, probably ok for a few lads that just want 2 surf all day & go out at night as a good location at least.

- Cole, August 2020

Thank you for your comments, this is the 1st piece of feedback we have received from you. We publish all customer feedback, negative and positive and you can view our policy on this via our website. We were sorry to hear you didn't have a good stay at 18 Polvella Close, we have passed your review on to the property owner. Your comments are at odds with other positive feedback we have received for this summer, it's a shame you did not contact us during your stay to give us the oppurtunity to look into your issues . The owner takes their letting of 18 Polvella Close very seriously and prides himself on giving good holiday experiences – this is reflected in the feedback and we have every confidence this will continue to be the case moving forward. Property Owner
Mrs Robinson August 2019

“We found ourselves in the unfortunate position of having to find alternative accommodation at short notice as our booked hotel was not up to standard.”

The service from Sykes was great and the lady I was chatting with really went the extra mile to help us. The house she found for us was fab. Well located, well equipped, comfortable and clean. Just what we needed. Thank you for solving our crisis and saving our holiday.

- Mrs Robinson, August 2019
Mrs Gliszczynski August 2019

“House needs a lot of work doing to it like windows need sorting out as in every room at least 1 pane had blown needs pots and pans renewing as some of them were disgusting downstairs toilet lock did not work lucky we were all family garden very untidy Door from kitchen to conservatory did not lock light or fan in conservatory did not work.”

Getting key code needs to be done in a different way was given a telephone number to ring a couple of days before arrival kept ringing no response had to phone Sykes who gave us the owner mobile who turned out was in Jerusalem.

- Mrs Gliszczynski, August 2019

The owner is about to commence end of season maintenance including changing the blown glass windows and replacing any damaged pots and pans The toilet was blocked by excessive toilet paper being used. The drain was cleared and all is functioning normally. The conservatory is the locking door. The fan and light work via a remote control or a cord and are functioning normally.We have amended the contact number to a mobile line which is always monitored.Thank you for bringing these points to our attention Property Owner
Mrs Crofts July 2019

“It would of been helpful to have a little information booklet on arrival about things like: bin collections and how to sort the recycling.”

Overall we all had a good week, there was plenty of room for all 7 of us. The garden was relaxing to sit in.

- Mrs Crofts, July 2019
Mr Denby June 2019

“The cottage is very comfortable and an excellent base for walking stretches of the South West coastal path.”

It is a bit out of the centre of Newquay, 10 minute walk, but there are good restaurants at the Hotel California and the Lodge overlooking Fistral beech. However the house does have some plumbing issues. The en-suite toilet has a tendency to flush at random, making an extremely loud noise. When this happens during the night it wakes people. Very annoying especially as it has previously been reported on other reviews, but no action has been taken.

- Mr Denby, June 2019
Mrs Lomas June 2019

“Conservatory door to kitchen lock not working also fan and lights not working in conservatory, not working last year either.”

Door from hall to kitchen, door handle lock missing, door bangs shut in draughts. We did have a really good week at the house and in newquay for the second year running. Would recommend it.

- Mrs Lomas, June 2019
Mr Priest June 2019

“The house could be cleaner, the toilet in the on suit was very noisey and continually flushed when being used, the grass was mown during our stay on 21/6/19 so we could not use the garden art this time.”

- Mr Priest, June 2019
Miss Kitching May 2019

“We loved our holiday and the cottage was perfect so fresh and clean and spacious ...”

We loved our holiday and the cottage was perfect so fresh and clean and spacious and the garden is lovely we would definitely come back again and recommend

- Miss Kitching, May 2019
Mrs Peters May 2019

“Loved this house and the location and space.”

Have booked again for next year. My only negative is that if could have been cleaner and far too much clutter around especially in the kitchen (kitchen cupboards were also in need of a clean inside) however this house suited our needs as we have toddlers and went with the grandparents. Owners we extremely helpful when we called them.

- Mrs Peters, May 2019
Mrs Warren November 2018

“The house would have been lovely if it had been cleaner.”

The fridge had an awful smell when we opened the door, I had to scrub the shelves where there was a sticky mess. The TV picture was awful, it kept breaking up. If you opened windows you had problems closing them as they are so old, most of the panes had blown. Major maintenance to the property is needed. Settees were very uncomfortable as were the single beds, not really suitable for adults. The outdoor shower was unusable and looked like it had been like that for sometime, so should not be in the description. Sent in first night questionnaire to Sykes about cleanliness and TV. Got home and received phone call from Sykes stating owner had sent email accusing us of taking a tartan blanket. After reading other people’s reviews on Facebook about what happens if you have complained, I went round and took photos showing how clean we had left it, cleaner than when we arrived. One photo shows the tartan blanket, but Sykes didn’t want to see it. Beware if you do complain.

- Mrs Warren, November 2018

"Many thanks for your feedback, we have fed your comments back to the owner in order to maintain our property standards. Your views are as valued as your initial booking so that we can keep providing the best UK holiday experience. I can see a member of our team spoke with you during your holiday regarding these issues and the complaint was resolved. If you feel that you'd like to discuss your points further, please don't hesitate to call on the details below. Our lines are open 7 days a week from 9am until 7pm. Property Owner
Ms Quirk July 2018

“Great value holiday in a great location.”

The accommodation was clean and comfortable, good communication from helpful holidays and from the owner. A good experience would recommend and will use again.

- Ms Quirk, July 2018
Mrs Lomas June 2018

“A great house for your hols , wonderful natural garden.”

Harvey our lab loved exploring and we were serenaded by the frog in the pond in the evenings .close to the beach did some great walks finding good pubs on the way.The fort in newquay highly recommended.

- Mrs Lomas, June 2018
Ms Henderson May 2018

“Whilst the property lacked kerb appeal it was a comfortable, well equipped property in a great location.”

The kitchen was well stocked with crockery, cutlery, dishwasher etc. making it feel like 'home from home' and the house overall was spacious and clean. The garden was larger than expected, with pretty cottage garden borders, but the information pack at the property needs to be updated as it states there are 'free range' guinea pigs in the back garden which is obviously a concern to pet owners (we learnt that they are no longer at the property from the owners) Fiscal beach was very close and we enjoyed many afternoons in the surf.

- Ms Henderson, May 2018
Miss Townsend May 2018

“Absolutely love this property, so much space & fantastic location will definitely be returning here”

- Miss Townsend, May 2018
Mr Oldham April 2018

“Very big garden much bigger than shown/suggested in the listing.”

Nice quiet area/cul de sac. Everything was fine and only couple of comments for owners - garden was getting a little bit overgrown and grass very long. Didn't seem to be able to lock the rear patio doors into conservatory so slight worry about security. Otherwise highly recommended

- Mr Oldham, April 2018
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The property

On the Pentire headland in Newquay, a large detached house, quietly tucked into a close just 150 yards from the Coast Path leading to glorious Fistral Beach.

Coastal walks to beaches at Crantock (pubs), Polly Joke and Holywell Bay (where 'Poldark' scenes were filmed).

An informal, mature garden (table/chairs, small 2' deep unfenced wildlife pond) surrounds the house, enclosed at the back.

Warm outdoor shower for sandy bodies/wetsuits.

From the parking area and front garden, door to hall (for coats/boots; loo).

Kitchen (dishwasher, washing machine, microwave, fridge-freezer, electric oven/gas hob) with table/chairs, through to garden room (table/cane chairs).

Living room with TV/DVD, iPod dock, 'living flame' gas fire.

Dining room (seats 6 comfortably).

Stairs up to four bedrooms - two doubles (5' beds, one with en suite shower-room, the other with washbasin), a twin (limited clothes-hanging space), and a small double room (4' bed); bathroom (suite plus hand-shower and separate shower).

Best for maximum of 6 adults/2 children.

A comfy, relaxing family house, convenient for beach, bus, and town and just 450 yards from Fistral Beach.

Newquay: five magnificent beaches for sandcastling, walking and surfing, and at least one is always sheltered.

The Venus Café at Tolcarne beach.

Pretty harbour and caves.

The town is lively with young people and pubs.

Surf hire, fishing trips, swimming pools (indoor and outdoor), zoo, aquarium.

Watersports school, Jamie Oliver's restaurant and The Venus Café at Watergate Bay, 3 miles.

Trerice (National Trust), 3 miles.

Bedruthan Steps (beach rock towers), 8 miles.

Truro (Cornwall's capital), 16 miles.

Summary

Four bedrooms: 1 x king-size double with en suite shower-room, 1 x king-size double with washbasin, 1 x twin, 1 x small double (4'bed)
Kitchen with breakfast table and chairs, through to garden room
Sitting room with living flame gas fire
Dining room
Bathroom with bath, shower, basin and WC
Ground floor WC and basin.
Central heating with gas fire
Microwave, fridge-freezer, washing machine, dishwasher, TV with DVD, WiFi, Fuel and power inc. in rent
Bed linen and towels inc. in rent
Cot available on request
Off road parking for four cars
Enclosed garden
Sorry no smoking or pets
Pub less than 1 mile from property

Note: This property has a Good Housekeeping bond of £100.

About the location

NEWQUAY

Holywell 6 miles; Perranporth 8.5 miles; Truro 14 miles; Padstow 14 miles.

Newquay is the home of the UK’s surf scene, boasting three major beaches, the National Surf Centre and an endless supply of rolling surf, making it a watersports paradise. The town, with its zoo, sea life centre and varied selection of restaurants and pubs, also promises a holiday to remember. For avid walkers, the South West Coast Path passes in both directions along a stunning coastline of high cliffs, hidden coves and yet more beaches. The quaint harbour and fishing village of Padstow is just 14 miles away, while Truro, with its museums, cathedral, restaurants and cobbled streets, as well as the Eden Project, can be reached within 30 minutes. Picturesque St Ives and the Tate St Ives gallery is under an hour's drive or a train ride away. In fact, because nothing in Cornwall is far from Newquay, it’s the perfect touring base.

Note: Up until the 21st September 2019 there will have been dogs at this property.

This property offers the following short breaks:

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18 Polvella Close

Newquay, Cornwall (Ref. 976378)

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Features

Reviews & Ratings

“We arrived at the property after driving for 7 hours.”

“The location was great, just a few minutes walk to the beach but away from the busy centre.”

“Comfortable family house, nothing fancy but everything you need.”

“We had a lovely stay at the house, there is plenty of space and ideal for families.”

“The location was excellent, for Fistral beach and walking into town.”

“Before we settled in, we had to spend some time cleaning, including kitchen surfaces, table tops, and even the kitchen window!”

“Spacious house in an ideal location and surprisingly quiet.”

“Everything was lovely, had good contact with owner and any queries we were able to talk to owner who sorted asap!”

“The house was perfect for our needs well equipped and in a great location we will definitely be booking again”

“I’ve already done this review!”

“We found ourselves in the unfortunate position of having to find alternative accommodation at short notice as our booked hotel was not up to standard.”

“It would of been helpful to have a little information booklet on arrival about things like: bin collections and how to sort the recycling.”

“The cottage is very comfortable and an excellent base for walking stretches of the South West coastal path.”

“Conservatory door to kitchen lock not working also fan and lights not working in conservatory, not working last year either.”

“The house could be cleaner, the toilet in the on suit was very noisey and continually flushed when being used, the grass was mown during our stay on 21/6/19 so we could not use the garden art this time.”

“We loved our holiday and the cottage was perfect so fresh and clean and spacious ...”

“Loved this house and the location and space.”

“The house would have been lovely if it had been cleaner.”

“Great value holiday in a great location.”

“A great house for your hols , wonderful natural garden.”

“Whilst the property lacked kerb appeal it was a comfortable, well equipped property in a great location.”

“Absolutely love this property, so much space & fantastic location will definitely be returning here”

“Very big garden much bigger than shown/suggested in the listing.”

The property

Summary

About the location

NEWQUAY