Meet the team...

Helpful Holidays are a close team and we pride ourselves on exceptional local knowledge and customer service!


Linda McKeown

Director of Sales

01647 434015

I enjoy exploring the West Country when I'm not working, spending time on the beach and walking on Dartmoor with my two dogs.


Mark Johnson

Finance Manager

01647 434006

I'm a member of a walking group in my local town which affords good exercise and panoramic views all year round, and particularly after work during the spring and summer, which is a mini break in itself, bringing home what a privilege it is to live in the South West.


Jackie Dawes

Senior Marketing Manager

01647 434004

Having grown up in Devon, I returned in 2005 to work in Marketing at HH. I also came home to start a family and now have two children, Amelie and Joshua, and a dog called Jake. I love to travel and to run, with the highlight completing the London Marathon in 2016 and raising over £2,000 for The Family Holiday Association.


Adrian Innocent

Marketing Manager

01647 434023

I first discovered the beauty of Devon over forty years ago when camping near Salcombe, immediately falling in love with the South Hams and returning year after year before moving my family here many years ago. The West Country has that effect on you. When not penning words for HH, I while away hours on the most beautiful cricket grounds in the country.


Helen Hayes

PR & Events Manager

01647 434017

Passionate about the West Country, which produces some fantastic food and wines in an outstanding landscape, I love living in Devon and sampling all the above. I enjoy nothing more then gathering friends and family and dogs, going for long walks and discovering country pubs for lunch, then hiking home.


Christine Phillips

Copywriter & Content Writer

01647 433593

When not juggling words for HH, notorious for red pen and pedantry, I'm usually found in pursuit of wayward Dartmoor Hill Ponies, bantams, children and a Patterdale Terrier.


Adrian Raymond

IT Consultant (Interim)

01647 434001

Reputed by some HH team members to have “magic fingers”, I spend my time playing with the computer systems here. When I’m not here I can be found on one the many excellent golf courses in the South West, often Okehampton, but my current favourite is Dartmouth. 


Caroline Kershaw

Website Development Manager

01647 434032

I’ve been working with HH for ten years and enjoy my varied role as Website Development Manager. I enjoy living in Devon with my husband Tristan and our son. In my spare time I love swimming, singing, painting, genealogical research, photography and exploring beautiful new places. I love spending time with my family.


Gaby Wakley

Head of Property Recruitment

01647 434079

Mum to Aggie and Freya, I also live with Hendricks (a dog) and Dave (a husband).
Likes: List making, sea swimming, cooking, laughing (a lot), interior design, dog walking, wild moorland, Cornish coves, my garden
Dislikes: running out of tea bags
Crowning moment: Shaldon Water Carnival Queen 1983


Gill Nicholls

Property Manager

01647 434010

I live in North Cornwall with family around and good friends. My work takes me across the West Country, driving its verdant highways and byways. The natural environment in all its fascinating forms is a passion of mine and nothing is more satisfying than being in it, with knowledgeable people, learning more and working to ensure it will be here to enjoy for future generations.


Melanie Cassidy

Property Manager

01647 434030

Having grown up by the water in the beautiful South Hams, being based back here after a spell of globe-trotting and London living is fantastic and I enjoy nothing more than exploring the region and visiting new places, especially if they’re off the beaten track with a lovely beach or good pub (ideally both!).

Melanie Pascoe

Property Manager

01647 434034

I joined HH in 2004, a naive, fresh-faced 20-something! I knew I loved living in Devon and that I loved holidays, so what could possibly go wrong? And I was right! Since then, I've married and had two children, but my love of the West Country remains constant. I'm fortunate enough to see many parts of our beautiful region every day, and really love what I do.


Katie Treseder

Property Manager

01647 434357

Passionate about Cornwall and all things Cornish; my love of the water is met and surpassed in this beautiful peninsula. I love to be outdoors, and never tire of local places to explore and wonder. I'm an avid gardener and keen chef, delighting in entertaining friends and family with home-grown and local produce.


Bev Plunkett

Property Manager

01647 434358

I moved from Kent eight years ago to Porthleven, west Cornwall. Often seen walking around our beautiful village with Bella (Jack Russell), I've been a Porthleven Town Councillor for two years which can be ‘interesting’. Love the sea. Love to travel. Love Thailand. Love Cornwall. Love life!


Ailsa Saville

Property Inspection Manager

01647 434028

Love living and working in the South West. HH… great job, lovely colleagues! Grandmother to scrumptious Olivia, Holly, Joseph and Max. Time away from HH spent with family and friends, cooking, walking, going to the theatre and cinema and reading. My philosophy – work hard, have fun, life is short and precious!


Mark Thompson

Visual Content Manager

01647 434002

My role as Property Inspector is to assist owners in exceeding the ever increasing standards expected by holidaymakers. As Content Manager, I'm responsible for the organisation and throughput of property images used in the brochure and on the website. I’m helped very ably in this by Rachel and James.


James Webb

Deputy Sales Office Manager

01647 434026

With a childhood rooted in classic '80s movies (think Indiana Jones) and as the son of a successful travel agent, I’ve always had a passion for travel and adventure. I’m at my happiest with either a surfboard under feet or a camera in hand. Despite the wanderlust, I’ve come to learn there’s really no place like the South West with its abundant beauty and I feel privileged to call it home.


Rikki Bennett

Bookings Assistant / Data Integrity Manager

01647 434014

I’ve been a part of the HH family for nearly 10 years now, after first gaining work experience with the business when I was in secondary school. This job has given me a real appreciation for the West Country and all that it offers, both coast and country. I enjoy spare
time with my wife Samantha, my daughter Grace, and playing the occasional football or golf game.


Sasha Knight

Bookings Assistant / PR & Events Assistant

01647 434012

I am a Devon girl, born and bred, and have lived here all my life. I love Devon and live with my boyfriend and our cat Loki (who's more like our baby) in Chagford where HH is based. I enjoy socialising and going to the beach.


Mandy Howard

Bookings & Cancellations Assistant / Finance Assistant

01647 434016

I've been very fortunate to have lived in Devon all my life along with my family. I've been at HH for eleven and a half years and work in both the Sales Office and the Accounts department. My free time is spent with my family, walking, reading, cooking and exploring different parts of the West Country.


Nicky Heyworth

Bookings Assistant / Customer Support Manager

01647 434009

I am very lucky. I live in the beautiful Dartmoor National Park. My commute to work is a 35 minute walk or 25 minute run over the fields and along the River Teign with our dog Beau, watching the grass grow, the hay being cut, or the blackberries ripening. Blissful!


Oona O'Connor

Bookings Assistant / Customer Support Assistant

01647 434025

Although I only moved to Devon in 2014 I already feel at home. I am a member of The Upper Teign Fishing Association and of The Chagford Film Club. I am also on the committee for Chagword, a bi-annual Literary Festival held here in Chagford. It really is an amazing place, with so much to see and do. I feel like I’ve lived here for years!


Rachel Knights

Bookings Assistant / Photo Editor

01647 434417

I'm a great lover of the outdoors and there's nothing I like more than to explore the wilds of Dartmoor, finishing off with a good old pub lunch washed down with a local ale. Indoors, I'm a keen musician, most likely to be found playing organ and violin or singing with Chagford Singers, or indulging in my other passion, cooking.


Melissa Sawers

Bookings Assistant / Helpdesk Manager

01647 434029

"Travel makes one modest. You see what a tiny place you occupy in the world.” There are so many places to see and one of those highlights for me has been the West Country. The unique light and the gentle green. Happiness is great friends, family and lots of adventures!


Michelle Mortimore

Bookings Assistant / Helpdesk Assistant

01647 434022

I’ve worked at HH for just over 15 years now, I’m what is known as a 'bitser', I do a bit of this and a bit of that! In my spare time I love to explore Dartmoor on horseback, taking in the splendid scenery and never-ending views. The rest of my time is kept busy with my family and enjoying foreign holidays.


Izabella Osborne

Bookings Assistant / Helpdesk Assistant

01647 434031

My life is all about juggling writing, painting, breeding Bichon Frisés and working at HH. My first novel is on Amazon and I'm currently writing my second adventure novel. I have a series of paintings shortly available as cards. And the beauty of our natural world profoundly affects me.


Amanda Stocks

Bookings Assistant

01647 434011

I've been in Devon for 20-something years now and still look forward to discovering new places on my doorstep. Dartmoor may be my back garden, but coast and country are just as convenient for a visit. Walking is a favourite pastime of mine, but it must incorporate a good pub lunch or picnic to really make my day!


Leah Williams

Bookings Assistant

01647 434020

Having grown up and lived in Chagford all my life, I’m an outdoor country girl. As much as I love to dress up to socialise with the girls, I have a passion for being out on the hills of Dartmoor, enjoying fresh air and beautiful views, particularly with horses. The West Country never fails to impress.


Carol Potter

Confirmations Manager

01647 433593

I'm a Northerner by birth, but love living in the West Country. I've worked at HH for 16 years. I deal with all booking confirmations. I enjoy going on holiday to sunnier climes with my husband and relaxing with lots of reading matter. Socialising and cooking for friends are my favourite things.


Sarah Mortimore

Confirmations Assistant / Helpdesk Assistant

01647 433593

I've worked at HH for 17 years. In my spare time I enjoy spending time with my family. My hobbies include photography and walking on the moors, along the coast and on sandy beaches, being out in the fresh air and enjoying the scenery. I also enjoy gardening and genealogy.


Kim Stoodley


01647 433593

I've worked at HH for the past 17 years as a receptionist (but I call myself the 'jack of all trades'). When I'm not working I enjoy walking our lovely Dartmoor with my husband Graham and rescue dog Nessa. I also like spending time in my garden just relaxing and trying out new recipes on the barbecue.


Sylvia Louis


01647 433593

I was Helpful Holidays' first member of staff in 1983, using my own typewriter under the eaves in the office in a farmhouse (no computers in those early days!). In my spare time I enjoy walking on Dartmoor and spending time with my two grandchildren.