We know the West Country and the holiday
we let very well and our excellent
team of 35, who help arrange over 16,000
holidays a year, provide a friendly, personal service where
first. More than 60%
of our bookings are from previous customers,
their friends, relatives and work colleagues,
customers who responded to
our questionnaires this year said they would
Our job is simple - to do all we can to make
sure you have
happy holidays. We do so by
By publishing clear photos and
and by having knowledgeable
advise you. By carefully and regularly
inspecting cottages (see 'Star
upholding our industry-leading standards of
By never overpromising (if anything,
we understate) and absolutely
the expectations we raise. This approach has
earned us a faithful and growing fan club.
All the properties we let are
inspected by us. Our inspections are unique, relying enormously heavily on
the experience of the inspectors, members of our team who have seen
hundreds of houses.
They check everything we think might be relevant
to your enjoyment of your holiday, from basic cleanliness to whether the
colour of the curtains goes with the duvet covers. They check the inventory, bounce on beds,
take in the view and check whether the loo fill (or squeaky floorboard) will wake you at night.
They get a feel for a house and how it would be to live there.
Sometimes it's about the quality or quantity of 'gadgets' and, yes, there
are some tick boxes but mostly it's about ambience, tone and comfort,
all looked at with a good dollop of common sense.
Although they are invisible to our
customers, inspections are possibly the most important thing we do. They
allows us to offer you an unbiased, expert, sympathetic and trustworthy
person who has looked at a house before your holiday, to whom you can chat and ask,
"Do you think this is the right place for me? Will I be happy there?" and from
whom you know you will get a straight answer.