“Disappointed, Would Not Return, Will Not Recommend.”
We are seasoned holiday home renters going back over 30 years. This is the first negative feedback I have had to write.
The Captains House is in a lovely location, however upon arrival we found the kitchen, dining room and stairways to be very tired. The cleaning in the bedrooms, bathroom and the kitchen was patchy, (pots and pans sticky with grease and dust, surfaces not clean, toothpaste rings) There were lights not working in a bedroom and kitchen ceiling and main kitchen light over the kitchen island had no bulb (on a pullcord so you don’t know if it is live or not) . The kitchen has no direct daylight and is already a dark room, so we had to use a lamp from a bedroom placed on top of the kitchen cupboard to provide light. There was a hole in the floor between the dining room and kitchen which we covered with a mat to avoid little paws going down. We also put to one side a dining room chair that was unstable. The wooden patio furniture from the house details has been replaced but has been left behind the house rotting. On the Saturday night the door to the top bedroom en-suite would not open, the lock would not disengage from the door frame. After speaking to the owner he said I could open the door using something? which I did with a knife. The owner said there was nothing he could do on the Sunday and I said I would wait for him to get back with a solution. Unfortunately on the Sunday I went into the en-suite opened the Velux window and the door closed behind me. As this is 4 floors up I had to wait until somebody realised I was missing and arrived with a knife. From then on the door was wedged open for the rest of the stay and with the bed facing it became an unusable en-suite. On Tuesday we arrived back in the dark from a day out only for all the downstairs lights not to be working. I rang the owner again and he told me where the fuse box was, up by the high ceiling in the laundry room but I would need to climb up. I reset the fuses. In the visitors book a number had commented on the amount of building work going on in this block of 6 properties. When we arrived there was scaffolding next door going up to the roof with a platform just outside our bedroom window; in addition to other works in the block. Whilst this is beyond the owner and Sykes control, previous visitors also said it should be noted in the booking details. During my conversation with the owner I told him of my disappointment that he hadn’t returned my call from Sunday and at the state of the house. He said he couldn’t do anything about it as he lives over a 200 mile journey away. He told me that he had asked the people who do his changeovers 3 times to fix the lights, so that is certainly a known problem. He also said we could leave if we wanted or seek alternative accommodation from whoever we had booked through.
This is not an inexpensive rental even going into November. We found it disappointing and whilst we would visit this area again, it would not be to the Captains House. We would also not recommend it to our family or friends.
Mike Hobson and Family.
We are obviously very disappointed that Mr Hobson did not enjoy his time at the Captains House. It was unfortunate that the lock on the en suite bathroom failed during his stay although it was possible to get the door open and I did advise that something was used to prevent it from closing accidentally. The lock is now replaced. I have taken up the issue of the cleaning and missing bulbs with our change over staff. The light over the island in the kitchen is not an easily obtained bulb so this is why I believe it had not been fixed. It was unfortunate that the down stairs lighting RCD had tripped while they were out. The location of the consumer unit is explained in the house book and it was a simple matter of un tripping the RCD. It has not been an issue again thus far. Mr Hobson's comments that the house appears tired is also disappointing to us. It is an old Victorian house that has been carefully restored in period style trying to preserve as many original features as possible. We accept this maybe not to everyone's taste of course and maybe we need to make this clearer in the description. The garden furniture he refers to is not ours but is in the neighbours land and we have been assured that they are going to be disposing of it. As Mr Hobson acknowledged, the building work that goes on is out of our control . We are not always aware when work is scheduled on other properties. I did offer for Mr Hobson the option to leave with a full refund as he didn't seem to be enjoying the house and we apologise that his stay was not all he had hoped for. We appreciate that he has taken the time to point where we can improve and have addressed all of his comments as far as it is possible to do so. Garry and Amanda. Property Owner