“Where do I start , looks good for the outside when we arrived but the reality of the property was way different , it's basically a garage conversion & poorly done In my opinion .”
So first impression it was quite dirty when we walked in immediately the curtains on the door didn't fit the space so had to clip them together to get some privacy from outside & they where see through, the skylight's where full of cobwebs & dead spiders, the worktop where the hob was covered in crumbs,
The sink in the living space was blocked draining very slowly.
Then we had the wood burner beautiful but we where left only enough kindling to last for about a hour, no logs when your paying ...
So first impression it was quite dirty when we walked in immediately the curtains on the door didn't fit the space so had to clip them together to get some privacy from outside & they where see through, the skylight's where full of cobwebs & dead spiders, the worktop where the hob was covered in crumbs,
The sink in the living space was blocked draining very slowly.
Then we had the wood burner beautiful but we where left only enough kindling to last for about a hour, no logs when your paying 600 plus a few logs wouldn't have hurt
Onto the bedroom.
After a 10 hour drive & a afternoon out on Lizard point we was ready for a shower & bed , on climbing into bed after negotiating my way around the food of the bed where there's minimal space I got into bed only to discover that the bedding smelled of body odour it was absolutely disgusting & I couldn't get in bed until we had stripped the bedding & washed & dried which took hours , there was no extra bedding just two pillow cases under the bed I found , the shower was pointless you had to stand in the corner just to get wet .
The tiny courtyard out front was ok until it rained & the pavers where loose & water logged , tbh very disappointed with the accommodation I've stayed in shepherds huts that have used space better & had better layed out
We refused to let this spoil ourfist holiday in Cornwall
It's the most beautiful area we spent minimum time in the room so we made a amazing holiday from what could have been a disaster , very disappointed & way to expensive for what you get ,
Rocket cart house is central that's about the only good thing about the place , very cheaply put together & very dirty , we probably left it cleaner as we left.
Thank you for taking the time to share your experience with us. I am genuinely sorry to hear that you didn't have a perfect stay. Mproperty is described as a “tiny granite cottage” with “minimal storage,” and I believe this accurately reflects its character. Built in 1860, the cottage is a well equipped, comfortable and rustic retreat, which my husband and I spent many months renovating and refurbishing to sympathetically reflect its heritage, its history and the area it stands in. As many previous reviews reflect, guests have enjoyed their time here. Following your detailed feedback,my housekeeper sincerely apologises if there were crumbs on the hob, she assured me that the property was thoroughly cleaned prior to your arrival. As you may appreciate, cobwebs can appear overnight, particularly in older buildings, but your comments have been noted and my housekeeper will take extra care during changeovers. Regarding the laundry, both myself and my housekeeper respectfully disagree with your observations. The linen is laundered using Non Bio Fairy 3-in-1 tablets, which are low-fragrance and suitable for sensitive skin. After your review I inspected the mattress, protectors, duvet, pillows and cover and they were clean and free from any unpleasant odours. My housekeeper lives locally and her details (including mine ) are in my welcome folder-had you called her she would have been more than happy to have sorted any issues you had within minutes. Regarding the wood burner, there are plenty of spare logs outside in the store, again this is mentioned in the black welcome folder. I am glad you enjoyed the fire, Rocket Cart House is advertised as providing a 'starter pack' which allows enough wood for the 1st nights stay (as most properties do), but I do supply some additional logs free of charge for my guests as we are in a fairly remote area. My housekeeper and I take every care in preparing Rocket Cart House for letting, leaving all guests a welcome gift (which we hope you enjoyed) and providing maps, books, information, fast broadband, a smart TV and board games for our guests to enjoy. On going we have reviewed our Housekeeping schedule and feel confident that Rocket Cart House will provide a comfortable and welcoming stay ongoing.
Property Owner