“Had the weather been better, the large very private deck would have been magnificent and certainly its best feature.”
We'll equipped and a shame we couldn't use.
...
We'll equipped and a shame we couldn't use.
We'd been looking forward to the hot tub on arrival but were very disappointed that due to no electricity there were no bubbles and it was in fact a warm(ish) bath. Sari agreed when approached and said there were issues with electricity overload.
The TV was disappointingly tiny, neither remote worked and we were stuck on one channel until managing to twiddle the tiny highly sensitive control on the back. This too was raised with Sari but never resolved. The owners were off site and communicated by email only for the first few days.
The kettle lid wouldn't open, it wouldn't fill through the spout and despite being promised a replacement it didn't arrive during our stay.
The cutlery wasn't particularly clean and needed a wash before use but no big deal.
The shower head kept slipping down which was irritating but manageable. Sari queried if the shower door was loose and needed tightening but we said to review at changeover as we hadn't at that time noticed any shower issues.
A square table instead of round may have helped with a lack of space and storage for our own food as there was no empty cupboard or shelf. The wardrobe was tiny too.
We were glad of the electric heaters provided as it was a cold and wet week producing much condensation on the windows each morning. Also the throw on the bed.
Beautiful setting and friendly owner and despite the issues we thoroughly enjoyed our return to Cornwall.
Sincerest apologies the weather wasn't great during your stay,
unfortunately this is not something we can control. But so happy you
appreciated the studio's well equipped private deck even though you were
unable to use it regularly.
I am afraid there is a bit of a misunderstanding regarding the hot tub.
Our hot tub is a log fired hot tub, which is clear from the photos of the property and also in email correspondence there are two documents attached regarding the log fired hot tub and how to use it safely. Lights and bubbles are generally not a functionality you will find in a log fired hot
tub. We do specifically ask guests what time they would like the hot tub ready for first use, so that we can ensure optimum temperature for the
hours of intended use. We do also leave additional log wood, kindling and fire starters so guests can also continue to use the hot tub independently.
The vast majority of guests love (and prefer) the experience of a log
fired hot tub.
The TV remote was giving trouble and I informed the guests before they
arrived of this, and that the TV and channels could be controlled
manually. We have since replaced the TV with a brand new one. We have also
replaced the kettle and were unaware of any issues with it prior in regards
the lid not opening easily.
We appreciate you leaving feedback and all issues have been attended to. Property Owner