Watermouth Castle, West Tower Apartment

Lovely apartment with wonderful views.

Lovely welcoming food left in room and the apartment was clean and comfortable. Dogs had a great time and many walks around for them. Only downside was the poor shower.

Watermouth Castle has a very fine amusement park and commands lovely views of the small cove it sits above.

The apartment is beautifully decorated and the free laundry room and swimming pool is a bonus. However, there are so many steps that it is not very child friendly and I had to keep my dog on a lead everywhere, making life difficult for both of us. There is no reception point and the only staff on site are there to run the amusement park. The area is a dead spot for phone reception, so it was very difficult to find anyone who could sort out problems.

Brilliant holiday destination, the flat in the castle was perfect lovely decor and everything you could need.

The castle and theme park garden were quirky and enchanting and loads of fun for us two adults, and having access to the little indoor swimming pool for the holiday flats was an extra treat!

Watermouth Castle - [ ] Very welcoming - super friendly - [ ] We stayed in the West Tower apartment overlooking Watermouth harbour - [ ] spotlessly clean - [ ] welcome breakfast (bacon/eggs/sausage/bread/butter/ milk) supplied - [ ] transported back in time with all mod cons - [ ] shower and bath wonderful - [ ] views amazing - [ ] sunset amazing - [ ] lovely little cafe by the harbour - Storm in a Teacup - lovely friendly staff - [ ] Perfect for dogs with a beach a stones throw away for walking running swimming and wallying !

- [ ] plenty of parking - [ ] no disturbance at all from park - [ ] beautiful bedrooms. Weather was amazing and we had a super chilled week away.

Generally good stay, few issues quickly resolved by staff.

Lack of a person to actually speak to rather than having to call the booking line isn’t helpful. Few areas not clean to expected standard. Will likely stay again.

Firstly lovely to stay in a castle.

We had a wonderful stay with all members of staff we encountered very polite. There are only to points we would raise. The first being the toilet roll holder was a disaster such a cheap and ill fitting one (ie the roll holder just kept coming out) a simple thing but annoying after a while. I think a step up into the bath would be a bonus. There was no hoover or cleaning equipment. This did not distract in anyway the enjoyment of our holiday.

We had such a wonderful time staying in the West Tower apartment, it is beautifully decorated down to the small details and had everything we needed.

Having access to the theme park was brilliant, our 5 year old loved it! So great for proximity to the harbour as well and lovely sea views from the apartment, and very peaceful. The indoor pool was great to have on rainier days! The only downside was that I found the bed mattress too soft so ended up in agony with my back and had to sleep on the floor the last couple of nights! I realise this is personal preference and may not affect everyone but both me and my husband would have much preferred a firmer mattress. Everything else was perfect and I’ve raved about our stay to everyone I know!

The apartment is clean, spacious and furnished well.

It could do with a vacuum cleaner, iron and more plates, dishes etc. We enjoyed our stay.

We had a nice stay here and found the twin beds comfortable.

I liked the decor and I liked that they had tried to make it modern but with original touches. There was a nice harbour and sea view. The master bedroom which we did not use was a very generous size and I would suggest putting a sofa in there as extra seating for when 4 guests stay as the lounge is on the cosy side. There is an indoor swimming pool which is open from approx 8am-5pm when staff are around. We didn't use it so can't comment on it. This apartment has a shared balcony with harbour view apartment next door. It does require some decent outside seating, which 4 guests can use though. You can hear some of the theme park music from here but we didn't hear any inside. There was a nice breakfast pack left for us, which was a thoughtful touch. There were only 4 plates/cups etc so you had to use the dishwasher after every meal or wash up so more of these are required. I also found on arrival that the dishwasher was full of dirty dishes so cleaners need to be made aware of checking this as I don't go on holiday to have to sort out other peoples dirty dishes! There are no staff on site after 5pm so consequently the side gate leading to the car parking area is not locked up and more importantly the main doors leading into the apartment block are not locked either so lack of security because anyone can wander in! That main door should have some coded lock on it so only guests can access the building especially as this is at the back of the castle. There is a shared patio area with table and benches. I didn't receive a phone call with access details before I arrived so was a little clueless about where to go and how to get in luckily Richard, general manager was there to show me around but if I had arrived later than 5pm I would have been in a pickle! I did have a missed call from London on my phone (spam? or the company?) but no voicemail left and no email sent so they need to rectify this especially as all staff go off site around 5pm. I was also sent a 20 page document of T&C's from the owners after I had booked and paid in full to Sykes. Guests need to see this before they have paid not after so that they know what the rules are and if they want to go ahead with the booking!! This apartment would not be suitable for anyone with a mobility issue as there are stairs and the free standing bath is quite tall. A shelf is required in the bathroom and the shower is a tall overhead one so not practical if you don't want to get your hair wet every day. A lower shower in addition to a high up overhead one is the norm nowadays. I would have preferred a lid on the toilet seat too. The bathroom door cannot be unlocked from the outside so be careful if you stay with children incase they get themselves locked in. The kitchen is situated in like a hallway between the lounge and then the bathroom /bedrooms so hubby just had to stay in the lounge whilst I cooked to avoid accidents with hot water/food. Take tea towels/washing up sponge and kitchen roll as there were none. The freezer is a small ice box type. A shared washing machine is provided in a room elsewhere and is free and there is a tumble dryer which is 50p to use. It was very quiet at night, which we liked. The best value would be for a family with young children that use the pool and go into the 'time warp', but quite endearing theme park.