“The hot tub, pool table and dart board were great, the location is very quiet and there are a couple of nice pubs within 10-15 mins drive, but that’s where the good things about our stay end.”
We don’t normally leave bad reviews, as the places we have stayed at before have not had this level of issues, but the money we paid for a week away here, we feel let down! Before even entering the property, the glass in the door is de gassed and full of condensation and from reading other reviews has been for a long time. The windows and doors are covered in spiders and webs which haven’t been cleaned for a long time. The radiators in the shower rooms are next to the toilet and are covered ...
We don’t normally leave bad reviews, as the places we have stayed at before have not had this level of issues, but the money we paid for a week away here, we feel let down! Before even entering the property, the glass in the door is de gassed and full of condensation and from reading other reviews has been for a long time. The windows and doors are covered in spiders and webs which haven’t been cleaned for a long time. The radiators in the shower rooms are next to the toilet and are covered in urine and other stains, so the towels left on them were not used and the bottom of the shower curtain was covered in mould. The double bed was really uncomfortable, it has a thin mattress with a mattress topper and we didn’t get a good nights sleep all week and even decided on going home a day early just so we could get some sleep. Both wardrobes have broken draws which can’t be used, the game’s cupboard has been put together wrong, so the draws won’t close. This holiday home is marketed as a “fabulous abode” but it needs a good clean and things fixing before you can call it that!
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet expectations, particularly regarding the cleanliness of the lodge. We understand how important a clean and comfortable environment is for a relaxing stay and to this end the lodge is cleaned to a very high standard for every change over. Photographs are then taken of the clean including bedding, floors, kitchen, fridge and logged to ensure high standards are maintained. We do wish we had been made aware of your concerns during your visit, as we would have welcomed the opportunity to address them promptly and ensure your comfort. Unfortunately, no contact was made at the time, and no images have been provided to help us investigate further. We take all feedback seriously so thank you for bringing this to our attention.
Property Owner
