“Boathyde has much potential given its location and very modern looking facilities however, when the basics aren’t right the experience suffers.”
1. Property details on arrival are poor with little info on the digital heating and door access. Th
2. An en-suite toilet cistern ran constantly causing sleepless nights.
3. A shower drain was blocked, flooding on first night and couldn’t be used again.
4. Games room was freezing, it took 4 nights to warm up (we stayed for 5).
5. Hot Tub wasn’t ready on arrival, it needed 24 hours to get to temperature.
6. Whilst the kitchen appears modern it is not well equipped, only 3 saucepans, a ...
1. Property details on arrival are poor with little info on the digital heating and door access. Th
2. An en-suite toilet cistern ran constantly causing sleepless nights.
3. A shower drain was blocked, flooding on first night and couldn’t be used again.
4. Games room was freezing, it took 4 nights to warm up (we stayed for 5).
5. Hot Tub wasn’t ready on arrival, it needed 24 hours to get to temperature.
6. Whilst the kitchen appears modern it is not well equipped, only 3 saucepans, a poor selection of glasses and overall lacking in sensible items such as colliders etc.
On arrival and first inspection Boathyde appeared perfect for us (9 adults across 2 families with dogs) and whilst we enjoyed our stay the aforementioned niggles (which weren’t corrected when highlighted) meant we couldn’t fully enjoy our New Year break. Festive breaks carry a premium which we understand but in truth when you pay £5k for 4 full days you expect better quality.
Thank you for taking the time to provide detailed feedback following your New Year stay at Boathyde. We’re pleased to hear that you enjoyed the location and found the property visually appealing, but we’re sorry that some aspects of your stay did not meet expectations.
I’d like to address the points you’ve raised to provide clarity.
On arrival information, we do provide digital guides covering heating controls and door access. The heating throughout the property is preset to maintain a comfortable temperature, however it can be manually overridden if required. We did discuss this on the phone and instructions on how to gain access to the house and heating was sent to you via WhatsApp.
I’m sorry to hear about the en-suite toilet cistern and the blocked shower drain. The toilet system was checked and the push button was jammed in place.
Regarding the games room temperature, due to its size and layout it can take longer to reach temperature during colder periods. That said, the heating is designed to warm the space adequately, and again can be overridden if additional heat is required.
The hot tub requires approximately 24 hours to reach operating temperature after a water change (changed after every guest), which is standard for safety and hygiene reasons. This is outlined in the pre-arrival information.
Your comments about the kitchen equipment have been noted. While the kitchen meets standard holiday let requirements, we do review guest feedback regularly and will take this into consideration when assessing future additions.
Thank you again for your feedback. It is invaluable in helping us improve the experience for future guests.
Property Owner