“Having stayed at the property many times before, I was exceedingly disappointed with my stay this year.”
Mostly I was disappointed the response from Sykes - so much so that I will not book with them again for any property. Arrived to find no hot water, heating, nor a fully working AGA. The former I remedied easily enough but the AGA was below temperature all week so we couldn't cook (I have the same AGA at home so I know how to work them). Electrical problems all week, portable ovens fused all electrics in the cottage - resulting in no wifi, tv, radio, fridge, lights etc, so no hot food all ...
Mostly I was disappointed the response from Sykes - so much so that I will not book with them again for any property. Arrived to find no hot water, heating, nor a fully working AGA. The former I remedied easily enough but the AGA was below temperature all week so we couldn't cook (I have the same AGA at home so I know how to work them). Electrical problems all week, portable ovens fused all electrics in the cottage - resulting in no wifi, tv, radio, fridge, lights etc, so no hot food all week. Whilst the owner kindly offered to buy another portable oven there seemed little point since any attempt to use electrical sockets fused all else in the property. Sykes emailed after five days implying I had refused 'offers of help' and 'what would I be satisfied with' (the offer of help declined was another portable oven - see above it wouldn't solve anything and I was actually saving the owner money!). Utterly shocking response considering I had spent several evenings sorting fuse boxes, had lived off cold suppers for most of the week (FBI doesn't open Monday or Tuesdays) sat in dark most evenings and was general expected to sort out the electrics myself. By Thursday the ceiling/down lights in the kitchen had fused (and couldn't be resolved via the fuse box) but I didn't bother notifying Skyes (little point) and we just sat in the dark. If I used hair straighteners the lamps flickered. Came back most days to find electricity box fused and thus all appliances off (not a huge problem but food did go off). Whilst I accept an AGA person wasn't available for a week an electrician should have been sent round. The response from Sykes was shockingly rude - particularly given the cost of the property - absolutely zero help. I will happily upload the email from them if required. It is a lovely property, location etc but I would not recommend booking via Skyes. Very disappointing indeed.
Thank you for the feedback from your stay at Dove Cottage. I know from our conversation that you previously enjoyed a number of great holidays at Dove Cottage and I’m so sorry that hasn’t been the case on this occasion. On your arrival, you informed Sykes of two issues 1.The hot water and central heating weren’t working...and 2. the Aga oven temperature gauge indicated the oven was below optimal temperature. Sykes contacted me and I immediately phoned you to help get everything up and running. The first issue was easily rectified when I referred you to the instructions on how to turn the hot water and heating controller to On. The Aga proved to be more problematic and a technician was not available. I explained to you that the combined use of the Aga hot plates (which were working perfectly) with extended time in the oven (operating at 160/170C), would enable you to use the Aga for most cooking requirements. A combo microwave and 2 ‘back-up’ portable ovens were also available. As I recall you didn’t use the microwave and unfortunately the first portable oven you tried hadn’t been used for quite some time and turned out to have an electrical fault which caused the electrics to trip. I helped you to quickly reset the electrical supply and you then informed me that the other portable oven was also shorting the circuits. The electrics have subsequently been checked throughout the house and there’s no fault with either the general circuits or any of the other electrical appliances, including the other portable oven which is in full working condition. Throughout this, I tried to provide solutions to ensure you had an enjoyable holiday and I’m sorry that didn’t meet your expectations. Property Owner