“What was a lovely little break in Devon was massively overshadowed by the shambles that is Sykes and the way they go about their business.”
I booked this 2 night stay for £450 back in June, but was quickly sent a confirmation email suggesting I had booked the incorrect dates, which I most definitely did not do. After calling and emailing Sykes a number of times, no one answered, I was left in a position where I just had to book the holiday with the 'new' dates. The price rocketed to £1135 for 2 nights. As nice as this quirky little place is, it certainly isn't worth over £600 per night, as the owner was quick to agree.
The owner's are nice, they got in touch and tried to help, but they also hit a brick wall when it came to asking Sykes what happened, they suggested it was me who made the wrong booking and the surge in prices is just to be expected at this time of year.
It's a shambles quite frankly, don't trust them at all. You'll end up with hidden fees and charges as they try to fill their pockets, sadly I'll never ever be going with them ever again and neither should you.
As someone who's mental health has been dreadful this past year, I was really looking forward to this, but all these troubles and the financial burden of it has actually set me back about 10 steps in my recovery... it is really such a shame.
I will continue to try recover and try to forget all about this, but I feel it's important to help others not make the mistakes i made, in thinking I could trust these people.
Adam
We're really pleased to hear that you had a lovely break in Devon. Apologies for any confusion over the pricing of your break. You initially booked your stay online and were
quoted the correct price for the dates chosen. You then amended your dates and chose to proceed in the knowledge that the price had been increased for a weekend stay. We can
confirm that all prices quoted were correct and visible at each stage of your booking. We're really sorry that you have decided in hindsight that the price was unacceptable, and
were pleased to be able to amend our housekeeping schedule to enable you to check in four hours early as a gesture of goodwill.
Property Owner