Old Farm Cottage

So pleased you enjoyed our cottage and the pub. Fantastic weather to enjoy the area at it's very best. Lee is very laid back and a good place for rest and relaxation, with plenty of opportunities for walking and enjoying the coast. Thank you gor your lovely review.

Thank you for your feedback. we are so pleased you enjoyed your stay and found the cottage comfortable.

Thank you for the lovely review. We are so pleased you enjoyed using the cottage. The pub is excellent for food and it has a great selection of wines and their own brewed beer and gin. Handy to have next door!

Thank you so much. It is wonderful to know you love our home too - a special place to us and so lovely for us to share this wonderful place. You are great people to rent to and a pleasure to communicate with. We also love the log burner in this season, but can't wait to enjoy the outdoor seating when the sun comes out with a wine or two! Thank you.

Thank you for your feedback. So glad you loved the area - all seasons are so different. Lee is a beautiful area for those who love nature and quiet villages. Maybe try the summer - the beach and walks over tge cliffs are amazing. We have solved the TV issues and have written some basic instructions to guide using the apps.

We are really pleased you enjoyed the cottage. It is helpful to state when using online services like Tesco or Amazon, that the cottage is next to the Grampus Inn as there are very few road names in the village and drivers from many companies will be asking residents where houses are. It is Tesco you should take this matter up with as they have been to the cottage and Lee many times. I did wonder why you given the cottage 75% for comfort if it is well equipped and excellent. We do like to ensure the cottage is as comfortable as possible and we will always do our best to answer any queries if a guest telephones us. I am glad you had a good stay - it is annoying when the deliveries don't arrive, it happened to us once as we use Tesco delivery often when there. There is a Tesco in Ilfracombe and Braunton too, which will have been stated in the welcome pack. Thank you for your feedback - I will highlight that there is a Tesco locally in the welcome oack with key information about the cottage itself.

Thank you for your review. I am rather astonished at your comments about our cottage. We had actually been staying in the cottage for a few days just before your arrival. So having deep cleaned the cottage on the morning before you arrived, there were no flies that we can recall, let alone a kitchen full of them! I have also contacted our cleaner, who found no evidence of this problem cited when you had left. uHaving high standards ourselves, we always clean the cottage above and beyond: I had even dusted lightbulbs, let alone the lamps, so I am somewhat surprised that in a few hours after leaving, that cobwebs were lurking. With regards to smelling fusty, the cottage was well ventilated when we stayed and we had heated it throughout, with the log burner alight each of the four days we were there, so the cottage would have been fresh and dry when you arrived. Bedding had been refreshed by the cleaner only a few days before and when I stripped the bed to put on our own duvet and sheets on (we have our own to use), the guest duvet and sheets were fully aired and had been stored in the spare room, which is also dry and well ventilated. There is no way these were damp! We would not have made the bed up with these if this had been the case. We take absolute pride in making sure the cottage is really clean and well cared for. After having this as our holiday home for 22 years, we are invested in making sure it stays clean, comfortable and homely, not only for ourselves as we still regularly use it, but also we want our guests to enjoy the ambience and homeliness of the cottage, and the village of Lee itself, having spent so much time there ourselves. At no time did you raise any of these issues with Sykes and you would need to follow their policies should you rent from them in the future. In addition, we also sent you a welcome text, which is our standard practice as we like to be available for our guests should problems arise, so you had direct contact with us at all times. None of these points in your review were raised with ourselves. In fact, you did message me after the first night of being there and I quote, “ Hi X, cottage is lovely but I can get the telly to work but I can’t find normal TV…”. The only area of your review we accept, is that using the television can be difficult if you are not use to using apps. With Freeview, we cannot get ITV live so changed to a box where ITV X and BBC I player are available, as well as many other channels that are popular today such as Netflix, Amazon Prime, channel 5 and so on. This gives our guests a greater range of television to watch. We apologise for not responding to your 08 47 text on the Monday morning, this is unusual for us, but at the time, my father was in hospital and this has been a very demanding time. We usually respond to texts and calls as soon as we see them. Also, my husband’s mobile number is also in our comprehensive guest book and you had not contacted this number either. I can only feel sorry that you felt your experience was “terrible and a waste of money”. This is not the general feedback we have had from the reviews here and from the reviews made in our guest book.

We are pleased you enjoyed your stay and would like to return. We were sorry to hear the mattress was not comfortable for you - it is a memory foam mattress and to be honest, we have always found it very comfortable - my husband prefers it to ours at home! The hot water is on a timer and should have provided hot water for the day - kitchen and bathroom sink only, especially in this hot weather. It does need boosting by 5pm in the winter should further hot water be required - this can be completed by a simple turn of a dial. I do need to check this is in our welcome pack - thank you for raising this.

Thank you for your lovely review. We are so pleased you loved our home and the location. Only too pleased to help and we hope your extra day was sunny and enjoyable.

We are so pleased you love Lee and our cottage. We aim to make it home from home. We would love you to come back. The village is so characterful and has so many positives season to season. A place to escape from daily working life!

We thank you for the lovely feedback. So pleased to help and answer your questions. It is wonderful to know you would recommend our cottageand we hope you come again.

Thank you - so pleased you enjoyed the cottage.

Thank you for the wonderful feedback. We are so pleased you loved Lee and our cottage. A place to relax and escape everyday life.