“To be fair the Pub The Depot was welcoming and the food was good .”
The shop was well stocked with most needy items . The site laundry was in need of a facelift , But the site felt rather overcrowded and as a result lacked privacy . Ocean terrace 28 , had a rather musty smell , that may have been down to the smell coming through the plug holes and sofas etc . The dishwasher did not work , although switched on and starting the cycle it failed to fill up with water. Also the freezer was frosted up and we were only able to use one centre drawer. It was a struggle to unlock and lock the front door, it was really stiff and the keys were very rusty. We had to have the windows wide open all night as the weather was oppressive , and at street level this felt very insecure , only two fans were supplied for a three bedroomed stuffy lodge .sorry but cannot recommend this particular lodge , not value for money
Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. Having reviewed the points raised, we would like to provide some clarification. The site laundry facilities are managed by the holiday park rather than the owner. Our housekeeping team attended following your departure and did not identify any unusual odours within the lodge, and no such concerns have been reported by previous guests. Similarly, regarding the dishwasher, our housekeeping team investigated and found the appliance full of water and that it had been switched off at the mains, it was then checked and we can report that it is working as expected. The dishwasher was new in March and no faults have been reported during previous stays. Unfortunately, we were not made aware of any issue during your holiday, which meant we were unable to investigate or assist at the time. With regards to the freezer, it was not found to be iced up prior to your arrival. On inspection after your stay, it was noted that the temperature setting had been adjusted, which had resulted in a build-up of ice affecting the available drawer space, this has now been rectified. The front door and locks have also not been the subject of previous complaints, although we will ensure these are checked again as part of our ongoing maintenance programme. We appreciate that the exceptionally warm weather during your stay may have made the lodge feel uncomfortable at times, however North Devon experienced exceptionally high temperatures and whilst fans are not ordinarily provided as a standard amenity, two fans were available for guest use. Whilst we respect that every guest's experience is subjective, we do feel that several of the concerns raised were either beyond the owner's control, related to the unusually hot weather conditions, or could have been addressed during your stay had they been reported to us.
Property Owner
