“This property is well situated being close to the shop, cafe and pub.”
The lodge we stayed in looked a bit unloved outside, as did some of the other lodges. The garden furniture and decking needed a wash down. Inside was okay, but a few things could be improved. The kitchen could be better equipped, only five mugs, so no point in putting them in the dishwasher, but a cupboard full of glasses! No kitchen scissors, no measuring jug, and only two small saucepans. The settee was uncomfortable, and the room could do with some coat hooks on the wall. The bedrooms need blinds that block out the light. The wardrobe in the twin bedded room had little storage, due to an empty cardboard box and a Christmas tree being stored inside, and very few coat hangers. The duvet cover had marks on it, it looked as though it had been washed but a previous stain hadn't completely come out. My son who slept in the double bedroom said the bed was uncomfortable.
Newton Ferrers is a lovely village to stay in, we had sunny weather and no rain, so enjoyed our holiday, but we expected the lodge to be better than it was.
Thank you very much for taking the time to share your feedback with us. We really appreciate you letting us know about these points.
The exterior of the lodge is scheduled to be pressure washed, and the outdoor chairs will also be cleaned. This has been slightly delayed due to ongoing bookings, but this will be completed in due course.
Our housekeeping team will check for kitchen scissors and a measuring jug to ensure these are available for future guests. There should be a full set of saucepans in the cupboards, specifically induction-safe pans, and it’s possible that they may have also been stored in one of the other cupboards.
Regarding the sofa, it is a leather sofa and we’ve not had previous feedback to suggest it is uncomfortable, though we do understand that comfort can be quite subjective. The same applies to the beds — everyone has different preferences, but we will certainly keep your comments in mind.
We will remove the Christmas tree and storage box from the wardrobe to ensure the space is fully clear for guests’ use. Blackout curtains won’t be added at this time, but we appreciate the suggestion and your thoughts. Our housekeeper will check the duvet cover and the coat hangers.
Thank you again for your helpful feedback — it helps keep us to keep improving the experience for our guests.
Property Owner
