Cornerside

Thank you for your great feedback, I am glad you had a lovely time

Hi Alison, We are very pleased to hear you had an enjoyable stay at Cornerside. I apoligise again that the linen wasn't provided for the trundle bed; as I said to you on the call, the gite manager must have assumed that the double bed was being occupied by 2 people so we need to make sure that the sleeping arrangements are communicated to Sykes on booking in the future. I am glad we were able to sort it out for you and hopefully we can now prevent this from happening again. We look forward to welcoming you back to Cornerside in the future.

Hi Linda, Sorry to hear that you were disturbed during your return stay. As good practice we had pest control survey the property before commencing any rentals and carried out any recommended works at that time and continued to maintain their recommendations since. Unfortunately as the property is of Victorian age and part of a terrace there is always a chance a pest may at times enter the property and we can only apologise for the inconvienience it caused you. We understand you tried to contact Sykes during your stay and waited upto 40 mins without answer, this part of your original review appears to have been doctored. We can again only apologise for this on behalf of Sykes. In the mean time we are still awaiting a response from Sykes ourselves concerning this matter.

Thank you for taking your time to review our holiday home, we are glad you enjoyed your stay and appreciated the location in Sidmouth. As the property is a self catering holiday home, guests are expected to supply their own consumables, we do, however, ask our house keeper to ensure that hand soap and toilet rolls are provided for the guests convenience at the start of their stay, likewise we supply a limited amount of tea, coffee and welcome pack with biscuits and speciality teas, coffee and hot chocolate. With regards to the furnishings and kitchen equipment, I am a little confused by your comment as the entire property was fully, and sympathetically renovated in 2023, at which point it was fully re-furnished with the exception of the washing machine in the utility as it was in a fully functional state.

We are so pleased that you enjoyed your stay at Cornerside and were able to spend some time with your family over the festive period. You are right about the ‘Volley’ , a little gem, especially for Sunday lunch! I hope we have the opportunity to welcome you back soon.

Thank you for your feedback. I am very pleased you enjoyed your stay at Cornerside and had a good break in Sidmouth. I hope we have the opportunity to welcome you back again in the future.

Hi Peter, we are pleased that you enjoyed your stay at Cornerside, thank you for your review Lucy

Thank you for your review Alison. Apologies for the late reply, we are only just able to respond due to Sykes website restriction. We are pleased that you found Cornerside provided everything you needed for a comfortable stay. Upon you contacting us on a Saturday morning to report that the toilet flush handle has snapped, we managed to get a plumber around to you on the same day and he was advised to check the shower issue, as you reported operational difficulties. The new part could not be obtained until first thing Monday morning at which point the repair was carried out, however, the plumber failed to find any issue with the shower having managed to control it sufficiently. I therefore do not understand why you have stated that no action was taken when the plumber attended within hours of you reporting it. Regarding the keys, our cleaner did find them and kindly offered to post them back to you, which unfortunately took a couple of days due to her work load but you are now in receipt of them and our cleaner personally absorbed the cost of the postage. Given the above, your score is most disappointing Regards, Lucy

Hi Donna, thank you for your kind review. We are pleased that you enjoyed your stay at Cornerside. Regarding the parking space, I think it is a matter of confidence and of course in our case, regular practice, as we do manage to park our VW Camper Van in there. However, thankfully as we have a private drive and a chain indicating access is required, nobody parks over our driveway leaving the kerbside free for our use if you are struggling, find it easier or have two vehicles. I hope this sufficed for your use and didn't inconvenience you. Many Thanks, Lucy.

Thank you very much for your fantastic review. We are pleased you had a great stay and would love to welcome you back to Cornerside in the future.

Thank you for your kind comments. I am pleased you enjoyed your stay and it would be lovely to welcome you back in the future. We manage to get our VW camper in the parking spot but I guess the maneuvering takes some getting used to.

Thank you for your feedback Katherine. I am glad you enjoyed your stay and you seem to have explored and enjoyed all Sidmouth has to offer.

Thank you for your review. I am glad you enjoyed your stay. We have been made aware of the tap and it has been fixed. We take your point regarding the garden furniture and we will request that the cleanliness is checked on changeover now the season is in full swing. We aim to leave various items for guests including mint tea, hot chocolate, decaf coffee and a selection of border biscuits, and there should always be sufficient tea bags, sugar and coffee to start each guest off on their first day or two. We do not supply milk as there are so many different varieties, preferences and allergies. I apologise if your selection of items had not been restocked on this occassion. I hope we can welcome you back to Cornerside in the future.

Thank you for your great review, we are really pleased you had a good weekend away and hope to welcome you back to Cornerside in the future.

Thank you for your kind review and I am glad you enjoyed your stay at Cornerside. We will indeed look to install a curtain to the door to the ground floor bedroom as you make a very valid point. It sounds like we need to restock the battery supply also! I hope we can welcome you back to Cornerside in the future.

Thank you for your positive review, leaving some child friendly plates, cups etc. is a very good suggestion and I will look to do that on our next visit. I am glad you enjoyed your stay and hope we have the opportunity to welcome you back in the future.

Thank you for your positive feedback, we are glad you enjoyed your stay and hope we can welcome you back to Cornerside in the future.

Thank you very much for your kind words and excellent review. I am so glad you enjoyed the property and had a great stay in Sidmouth, you would be welcome back at any time.

Thank you for your feedback, I am glad you enjoyed your stay at Cornerside.

Thank you very much for your excellent review. I am glad you enjoyed your stay and hope we can welcome you back to Cornerside in the future.

Thank you for your review, it is great to hear your positive comments and that you enjoyed your stay. We also take your advice on board regarding catering for smaller parties. A big thank you to our caretakers for their continued excellent work.

Thank you for your feedback. We are aware that the kitchen chairs are a little low to the table, however, the height of the table/breakfast bar is determined by the radiator, on the other hand, sadly bar stools would be too high. We may need to consider some bespoke chairs. The towels are Bath towels and not bath sheets so as to keep down laundry costs as when the house is in full occupancy it would require additional uses of the washing machine. I hope that helps explain. Regarding the washing machine, we have had no reports of it not working, I hope you didn't experience problems with it, please advise if you did as clearly that is not acceptable. I am glad you enjoyed your stay and were largely satisfied with the property.

Thank you for your comments, I am pleased you enjoyed your stay at Cornerside. You make a very valid point regarding cutlery and we shall look to provide some more. Many thanks

Thank you for your kind comments, we are pleased you had a fantastic stay and would love e to welcome you back to Cornerside in the future.

Thank you for your review and kind comments. Cornerside has recently been fully renovated and as such we are pleased to hear that guests are appreciating the standard of décor and comfort. Regarding the guest folder, I have spoken to the caretaking team and have been advised that the folder is 'always' left on the coffee table in addition to a welcome pack of biscuits, teas, coffee's and hot chocolate being left in the kitchen, I can only assume this was an oversight on this occasion for which I apologise but thank you for bringing it to my attention.