“The apartment, which we have stayed in many times, was lovely.”
However, there were some snagging issues. There is a problem with the fridge door which falls open if the shelves on the inside of it are filled with bottles of milk etc. This is a long-standing problem that has been going on for a few years and which I have reported previously. I spoke to Nick, a maintenance man who came to carry out a repair, and he said he would report back to the owner on this as something needing doing. The telephone handset is faulty so you can hear calls come in but ...
However, there were some snagging issues. There is a problem with the fridge door which falls open if the shelves on the inside of it are filled with bottles of milk etc. This is a long-standing problem that has been going on for a few years and which I have reported previously. I spoke to Nick, a maintenance man who came to carry out a repair, and he said he would report back to the owner on this as something needing doing. The telephone handset is faulty so you can hear calls come in but cannot ‘answer’ the phone to speak to the person on the other end. This is important if you have given the number as a contact number for family, friends, food deliveries etc. Be careful of the ironing board hanging on the back door of the cupboard with the washing machine in, the screws are loose and need to be refixed/could fall off. The digital weighing scales need a new battery/are unreliable. We had a maintenance problem on arrival and called the number for the maintenance man given in the information folder but had no response until we emailed Coastal Living about another problem a few days later. Both were then resolved quickly but I am not sure that the number given for the maintenance man in the information folder is right and may need to be updated. We rented numbers 17 and 19 this week and found number 19 to be much better equipped and more comfortable, with a much nicer welcome pack and very easy communications. It had lovely seaside bits and pieces, a seagull on a stick, a lighthouse and that sort of thing that gave it a lovely seaside vibe. All those seaside bits and pieces had been removed from number 17 (it used to have them) which is a bit of a shame, as they all add to the holiday feel of the place. There has been a refurbishment of number 17 in the last year. Some have commented that the beds are uncomfortable. I was concerned about this as my elderly dad was coming with us. As the owner said, people have different perceptions when it comes to based comfort. My dad’s assessment was, for those who look for comfort, the bed was adequate although certainly not as comfortable as the beds there previously. This goes for all the beds throughout the flat. There is nice new balcony furniture. As ever, the view is amazing and it is a lovely relaxing place to be. It is nice that, after a number of years of restrictions, the swimming pool and gym are backed to ordinary operating arrangements and that the changing rooms are open. It is a lovely apartment to watch the tides coming in and out. Its view is one of the best from the Burgh Island Apartments. But if you do not mind a lovely but a slightly more restricted view and are looking for more comfort etc. then it is worth considering number 19 which is also a lot cheaper.
We totally agree with you that at Burgh Island Causeway there is an apartment to suit everyone.. it’s a wonderful place and we are so pleased you enjoyed your stay and the unbelievable views from our apartment. It’s great you were able to enjoy our new bedrooms and our new balcony furniture.
We hope that everyone has a top notch experience whilst staying with us, we pride ourselves on the fact that we are responsive to every guest. We were slightly disappointed that you felt the need to call our emergency contacts for the hot water only to discover that it was working perfectly but it’s better that we were able to help.
We are glad that you have found, during your stay, the apartment that suits you the best, although it is slightly disappointing that you haven’t made your comments about that apartment public so that they can benefit from the positive experience you had there. Property Owner