“We enjoyed our holiday in the New Forest despite having issues with the property.”
,It was advertised with a fridge/freezer but it was only a fridge with an ice box. The shower room needed a deep clean as the tiles down each side of the wash basin had not been cleaned in months. Both beds needed replacing. The single bed had a depression down the middle and the double bed was hard, sagging and uncomfortable. Also there was no hot water for 3 days and when it was fixed it was only warm. The double bed had a king size sheet on it and there was a king size quilt cover on the double duvet. If these problems were rectified it would be an excellent property.
We were sorry that there was no hot water on there arrival , but we did everything that we could to rectify the problem, as the this is a Biomass boiler the spares had to be sent from Wales,the water was back on late on Monday evening all thanks to our plumber who worked late into the evening .There is a electric shower and a dish watering in the annexe. The annexe is thoroughly cleaned between every letting so that remark is unjustified. As to the beds it is impossible to please everyone, and we would not knowingly have beds as described .The beds are made up with double duvet on the single bed and king size on the double with appropriate duvet covers,as this gives good coverage for comfort when turning etc.We were sorry that we were unable for the guests to have earlier admittance to the annexe as requested but we had a lot to contend with that day.We try and make are guests stay as pleasurable as possible, as on this occasion there was a fan installed as requested on a very hot day.Regarding the advert for the fridge this was not knowingly described by us.
Property Owner
