“We had a lovely holiday in Westbay and the property was well located, comfortable and suited our needs.”
However, there was a persistent underlying smell/odour throughout the house which unfortunately made the stay less comfortable than we had hoped. Whilst it didn't ruin our holiday, the smell was noticeable throughout our visit and detracted from our overall enjoyment of the accommodation. We feel this is something that should be investigated and addressed for future guests. Overall, we enjoyed our time in Dorset, but the issue with the odour means we cannot give a higher rating.
With this ...
However, there was a persistent underlying smell/odour throughout the house which unfortunately made the stay less comfortable than we had hoped. Whilst it didn't ruin our holiday, the smell was noticeable throughout our visit and detracted from our overall enjoyment of the accommodation. We feel this is something that should be investigated and addressed for future guests. Overall, we enjoyed our time in Dorset, but the issue with the odour means we cannot give a higher rating.
With this issue resolved, the property would provide a much more enjoyable experience for guests.
- Benjamin Stephen, August 2026
Thank you for your feedback. We are very disappointed to learn about the unpleasant smell you experienced and apologise.
However, we have been advised by the local water company that odours from their drains were a consequence of the absence of average rainfall quantities. This may have been relevant during your stay.
Even so, it is a real shame you didn’t contact our house manager who is very responsive and would have reacted quickly to try to alleviate the problem to your satisfaction.
Property Owner
