“Quaint cottage in beautiful quiet village.”
Good Points - kitchen extremely well stocked with cutlery/utensils/pots/pans/plates etc, Overall cleanliness standard high, central heating worked well, plenty of hot water, comfy bed, modern looking bathroom, double oven worked well.
Bad points - Wardrobe in main bedroom difficult to open, left open for the week in fear it would not open again, blankets on sofas were covered in dog hair and not washed, shower pressure EXTREMELY bad, bathroom ceiling not high enough for flat overhead ...
Good Points - kitchen extremely well stocked with cutlery/utensils/pots/pans/plates etc, Overall cleanliness standard high, central heating worked well, plenty of hot water, comfy bed, modern looking bathroom, double oven worked well.
Bad points - Wardrobe in main bedroom difficult to open, left open for the week in fear it would not open again, blankets on sofas were covered in dog hair and not washed, shower pressure EXTREMELY bad, bathroom ceiling not high enough for flat overhead attachment, which made it difficult to use other attachment. All the windows are locked down and difficult to open.
- Samantha, December 2024
We are so pleased that you enjoyed numerous features of the cottage and noticed that we have extremely high cleanliness standards at Westgate Cottage. We always ask that guests contact us without delay if there are any maintenance issues, so that we can do everything we can to rectify this as quickly as possible during your stay. If we are told about an issue after your stay this means we would be unable to provide help to you during your holiday, so please do ask. On this occasion, we were therefore only able to call out our maintenance manager after your stay in order to sort out such issues. We would like to reassure any potential guests there are NO issues with water pressure. The bathroom has undergone a top to toe refurbishment, with a smart new double vanity sink unit, tiling throughout, a new velux window and a double-headed shower. The large rain shower head was found to have had one of the silicone nozzles pressed inside the shower head itself, creating a hole for water to escape through rather than being distributed throughout the shower head. If the shower head is tampered with in this way this will affect water flow as described and is not to do with water pressure. Our maintenance manager re-positioned the nozzle, which had been pressed inside, leaving the shower head in full working order ready for subsequent guests to enjoy. The sliding wardrobe door was found to have been taken off it’s track, appearing to have been forced, or obstructed in some way, and was easily replaced back on it’s track. We are proud to welcome dogs to Westgate Cottage however guests are told that dogs are not allowed on furniture or beds, this includes all cushions and throws on the furniture. It is disappointing that this has not happened during a recent booking. We provide a comfy dog cushion for dogs to relax on, the throws are not to be used for dogs. Windows are locked for reasons of security, and window keys are provided and clearly labelled for the convenience of guests for ease of opening. The locks are simply screwed backward or forwards, to lock or unlock the windows. We pride ourselves on taking time and care in the upkeep and maintenance of Westgate Cottage to give guests the best holiday experience possible. As with any property, there are sometimes issues, and if we know about them, we aim to sort them out quickly with minimum disruption for our guests.
Property Owner