“The cottage was dirty with very old appliances.”
There was toothpaste all over the sink backsplash. There was dust everywhere. The cooker was something from the 1970s and the bedding and towels were very old and worn.
We give every owner the opportunity to rectify any issues during a guest's stay and the comments that you have made could easily have been rectified, if the owner had been notified.
Unfortunately, you did not contact the owner or Sykes during your stay and left the property without notifying anybody until you got home.
I can confirm that the towels were new for the start of the season and there have been no previous complaints regarding the bedding.
The owner wants all of her guests to have a great stay but if there is anything that a guest is unhappy with they only need to contact the owner for assistance, which she is more than happy to do.
Property Owner