“The house is stunning and the location is ideal, but unfortunately, that was the only positive aspect of our holiday.”
The property was very dirty upon arrival. We had to clean the fridge before using it and wash all kitchen items ourselves. The dishwasher was left full and dirty. It was clear the house had not been properly cleaned for a long time—there was black mould in both showers, dirt marks throughout, windows covered in smudges, questionable stains on cushions, dirty bedding in the cupboard, and numerous cobwebs.
The worst issue was the hot tub. It had visible scum marks and was clearly not cleaned or ...
The property was very dirty upon arrival. We had to clean the fridge before using it and wash all kitchen items ourselves. The dishwasher was left full and dirty. It was clear the house had not been properly cleaned for a long time—there was black mould in both showers, dirt marks throughout, windows covered in smudges, questionable stains on cushions, dirty bedding in the cupboard, and numerous cobwebs.
The worst issue was the hot tub. It had visible scum marks and was clearly not cleaned or emptied before our stay. We contacted the management company, and while a manager and area manager visited, the hot tub was only cleaned five days after we arrived and remained unusable. No offer was made to clean the house.
We raised a complaint with Sykes, but the issue is still unresolved.
As lovely as the property looks, our holiday was ruined by the poor cleanliness and lack of proper maintenance. We spent a lot of time on the phone trying to resolve these issues, but the handling has been very poor and is still ongoing.
I would not recommend staying here until the property and its facilities have been thoroughly cleaned and maintained.