“A really nice cottage, although there was a strong damp musty smell on arrival.”
The kitchen was really well equipped. We had problems with the oven (it didn’t work) but the owners came out immediately to see if they could rectify the problem. They even offered to buy us fish and chips because we couldn’t cook our meal, which was a lovely gesture. The cottage is furnished in a rustic style but there’s a fine line between rustic and basic. Parking is a problem, we managed to squeeze 2 cars onto the drive but our third car had to be parked away from the property. The biggest disappointment was the beds. The bunk room is tiny, and I mean tiny, I feel the advertising for the cottage should state that it’s not really suitable for 6 adults. The reason I have given a low score for comfort is due to the double beds. We have never slept on such uncomfortable mattresses before. Hard, lumpy and old. To be totally honest, it’s just a little insulting to be expected to sleep in these beds as paying guests. Because of this We wouldn’t recommend the property to others and we certainly wouldn’t return. However put in decent mattresses and we’ll be happy to do so.
Thank you for acknowledging that we were highly apologetic for the oven not working. This was unfortunate and we were disappointed that we could not find an immediate solution during your brief stay with us. We are however puzzled by your claim that there was a damp smell on arrival. We cleaned the property ourselves the morning of your arrival and certainly did not notice anything. Trevowhan is an old granite house however we have gone to great lengths to make sure the property is not damp including most recently lime plastering the bathroom. As regards the mattresses, we ourselves slept at Trevowhan two weeks before your arrival and slept beautifully. The mattresses are turned regularly and are certainly not in our opinion lumpy or hard. The Sykes listing states very clearly that the third bedroom is a bunk room explicitly referencing the fact that is “particularly suitable for children’. We can only assume that guests read the description of Trevowhan carefully before booking. We will however liaise with Sykes to be even more explicit. The listing also clearing states that there is 'Off road parking for 1 car', we agree that the house is not suitable for three cars. We were disappointed that you chose to park a car on the front garden instead. We suspect that you did not read the email that I sent prior to your arrival giving additional parking details & requesting that you “do not put any smaller items of rubbish loose in the bin (including dog waste bags) as the local refuse collectors have to move the bags by hand as the roads are too narrow for a regular size lorry". We take great pride in Trevowhan House and take all feedback personally, acting on areas to improve when the points raised are legitimate.
Property Owner