“Loved the accommodation, very cosy and clean
The views were awesome
However the ...”
Loved the accommodation, very cosy and clean
The views were awesome
However the oven we found really difficult to get to grips with and we had brought food with us, which was not used
The major thing for us was the lift was not working and that makes it very difficult getting luggage in and out, this definitely needs addressing
There was nobody in the office to help
Otherwise a lovely holiday
Loved the accommodation, very cosy and clean
The views were awesome
However the oven we found really difficult to get to grips with and we had brought food with us, which was not used
The major thing for us was the lift was not working and that makes it very difficult getting luggage in and out, this definitely needs addressing
There was nobody in the office to help
Otherwise a lovely holiday
We very much appreciate your booking, feedback and the opportunity to respond.
Very pleased you enjoyed the apartment and your holiday, we expect the weather was lovely too. Sincere apologies for the lift issue, I understand this to be due to the groundfloor lift door not always being shut properly, I can fully appreciate this was not ideal, the maintenance office is open 8.30-1.00 daily could have advised of a resolution to enable use of the lift. Instruction for the cooker are in the kitchen draw with other appliance instructions. Alternatively, a phone call or message to the housekeeper or HH , during your stay, would have addressed any concerns. It sounds as though you have enjoyed your holiday despite the points raised, thank you for bringing to our attention. Please be assured of our very best wishes
Property Owner