“It was advertised that the swimming pool was an outdoor heated swimming pool, which was a great part of the attraction as I had 2 children with me, but unfortunately the pool was not heated and the experience was not good for the kids and they used the pool once.”
Thank you for your feedback. We are very sorry that you did not enjoy the swimming pool and as we are
closely monitoring usage due to the need to clean the pool area between
guests we were aware that you had only very briefly visited the pool area
on your first full day.
The pool is definitely heated although being outdoor the temperature varies
significantly throughout the season and even within a few days. We do not
advertise a temperature for this reason. Unfortunately your visit followed
a prolonged period of heavy rain, high chilly winds and overcast days and
as such the temperature would not have been as high as you might have liked
although a number of other guests used their slots fully and were
disappointed by the fact they could not have more.