“From the outside the cottage looks the same as the website images; that’s as far as it goes.”
The whole property smells damp. The furniture or bed are not as pictured, it is extremely tired, musty and uncomfortable. The owners live next door and frequently walk between their house and their garage passing by the cottage, this is exasperated by the fact there are no voiles or nets at the Windows, even in the bedroom and bathroom, so you have very little privacy. The owners dogs roam at will and you are greeted by a sign saying they will “visit” you in the cottage. We came home after just one night as it was so bad and have asked for a refund. Sykes have yet to address this
It is very disappointing, after so many excellent reviews, to learn that you had not enjoyed your stay. We are very sorry that the cottage failed to meet your expectations.
We take all feedback very seriously and we have carefully addressed each of the comments. We have taken updated photographs and will submit them for publication as soon as possible. The single mattress has been replaced, there is a new microwave and also a new rug. Furthermore, we are in the process of running up a set of net curtains to complement the existing ones, in order to protect our guests modesty. However the cottage sits within the grounds of our home and we occasionally need to visit the freezer in the garage and do some gardening to keep the outside looking tidy. This activity is kept to a minimum.
We are always on hand to deal with any issues that might arise and it is a shame that none of these points was brought to our attention. Nevertheless, we are not complacent; negative feedback is even more important to us than positive feedback and we do our best to keep our guests happy.
Property Owner
