“A lovely lodge.”
The openness and high lounge ceiling were fantastic. The hot tub was excellent. The bbq being available was a bonus and the gardens well maintained.
Use of the spa and the hotel were great - we enjoyed walking the grounds. We enjoyed our cream tea.
The honesty shop was a great addition plus the dvd and games library.
Much better value than Centreparcs.
We didn’t use the smaller pool due to being an adult only group and going to the hotel.
As a previous rental property owner here is my feedback to the owner:
The lodge was overall of a reasonable cleanliness however the lounge/dining room floor needs a really good wash as it left socks very dirty - to the point you kept your shoes on!
The dining table needs oiling as does the coffee table.
The placemats are old, could do with replacing.
Swivel chairs to look out at the view would work better than moving the two single chairs.
The twin beds need looking at, the frame moves every time the person does - had two adults sleeping in them.
The downstairs shower over flows due to poor drainage on the plug. Don’t know about the upstairs one.
There is no shower attachment in the upstairs bath bathroom which limited use - a jug to wash hair to be available would be helpful.
Two dishwasher tablets for three nights was stingy and an almost empty washing up liquid disappointing - this would stop some guests leaving the properties utensils as it was found.
The recycling bags were so useful.
The music system is clearly very old as the connector was unusable. Didn’t use the tv.
Would come again especially if the points below were addressed.
Great information pack although needs updating as some of the information is out of date.
Thank you for leaving us a review, we are pleased you enjoyed your stay at Swandown. Apologies that you found the floor dirty, our cleaners are very thorough and would have mopped the floor before your arrival, some things have/are being rectified, the tables are due for a stain and this is being done in the off peak season now, the placemats have been replaced, the twin beds have been tightened, the music system has been removed and we will be updating the information pack. We hope to welcome you back to Swandown in the future. Kind regards, The Swandown Team
Property Owner
