COVID-19 information hub
Travelling to or from England
If you live in England or your booking is for a property in England, and starts before 21st February 2021
If you live in England or your booking is for a property in England before 21st February 2021, you may not be able to travel due to the National Lockdown in England, which comes into force on Tuesday 5th January 2021. Under the national lockdown, holiday travel is not permitted to, from or within England.
If your booking is affected you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.
We have contacted all customers who we believe may be affected by this and are due to travel during this period. If you are unable to travel and wish to request a full refund or amendment, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.
We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.
If you are currently in a property and have travelled from Tier 3 or lower, please email us on firstname.lastname@example.org and we will contact the owner on your behalf to discuss appropriate partial refunds.
If your booking is due to start on or after 21st February 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.
*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.
Last updated: 4th January 2021
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