We summarise how a holiday home is laid out to give you a frank idea of what it’s like. All the holiday homes are sensibly equipped for the number they accommodate (see Inventory).We try to be as straightforward as possible. Our star ratings are a guide to our feelings about the overall quality of furnishing, decor and ambience.
We star rate all holiday homes from 1 to 5. Here's a guide to our star ratings. The star rating is a guide to the quality and ambience of a holiday home in relation to others we let. For more information about a specific holiday home, call us and speak to one of our team who has visited recently.
Please don’t assume owners who don’t usually accept pets never allow dogs (guide dogs, for example) in their holiday homes, although do contact us before booking if this is important to you and we will be happy to check. Similarly, if anyone in your party suffers from allergies to feathers or other materials, please let us know when booking so that we can help you identify an appropriate holiday home.
If dogs are accepted it is indicated in the description of the holiday home. We need to know the type and how many pets you want to bring and we'll check that the holiday home owner is agreeable. Even if the first pet is free (they are chargeable at most holiday homes), there will be a charge for additional pets. Please ask us for details. Pets are not allowed on furniture or in bedrooms. House rules relating to pets are set out in our Terms of Business. Please always keep pets under control. Those that chase livestock risk being shot by farmers and even where we describe a garden as enclosed, it does not mean your dog cannot escape.
It’s a deposit that we take with every booking. We hold this deposit on behalf of the owner and will withhold repayment of it if they ask us to do so. Normally, we return the deposit to you a week after the end of your holiday. We retain the right to increase the Damages Deposit at our discretion.
If you find anything wrong, tell the owner or the caretaker AT ONCE. They will be anxious to put it right AT ONCE. If they don't seem to be or you can’t get hold of them, then phone us AT ONCE (01647 433593). Outside normal office hours follow the instructions on our phone message. A member of staff is ‘on call’ 24 hours a day, 365 days a year to deal with emergencies. If you have difficulties, please do not suffer in silence or resolve to write when you get home. Mention problems that are spoiling your holiday to owners, caretakers or us and we'll be very keen to take action.
Walking and footpaths: many beautiful places in the West Country are not accessible by car but are via footpaths, so bring a pair of walking boots or your wellies. If you want to walk to the pub, remember to bring a torch.
Roads: away from the main ones, West Country roads are often narrow. So are village streets. Take care and be prepared and willing to reverse to a passing place if your car is the nearest to one. When judging how long it will take to get somewhere, bear in mind a mile on a country lane can take 10 minutes (or more). Country roads are rarely lit by artificial light, frequently have high banks and can be muddy after wet weather and impassable after snow.
Country sounds: the countryside is seldom silent: cows moo, cockerels crow, rooks caw, owls screech, blackbirds sing, so maybe bring earplugs if you like.
Farms or estates: many farmer owners welcome you on their land, securing gates and keeping pets under control. On some farms where we say ‘you are welcome’ there may be a chance to help (orphan lamb feeding, egg collecting, for example). On the very few farms where we say you can ‘help’, the farmer will always try to find something for you to do, but bear in mind that sometimes there might be nothing (congenial anyway) with which you can help. Most farmer-owners will be delighted to show you their animals (if there are any), but please never expect the farmer to look after unaccompanied children. On farms and estates which we say you are welcome to wander, there may be areas which are impractical to roam at certain times of the year (due to crops or animals grazing, for instance).
Old houses/cottages: among the joys of living in one of these is that they're closer to nature than modern houses. That means spiders, daddy-long-legs and other non-harmful insects like living in them and although owners fiercely evict them on ‘change-over’ days, they may return. It also means that if the weather is very wet or humid and the heating hasn't been on (as in summer), slight signs of damp may appear - not serious or dangerous, but maybe babies and elderly people should avoid these holiday homes. Putting the heating on and leaving a few windows open to avoid condensation should quickly cure the problem. Owners will always help.
We think that covers all the general things, but if you have any other questions please ask us and we will help.
Yes. If you forget, we'll contact you.