Help - Privacy

We want you to know about the information we gather online, why we gather it and how we use it. If you have a question that isn’t answered here please email us at and we will do our best to answer your queries.

What information do we collect?

Personal information: If you request a brochure from us we will record your name and address. If you give us details of your email address (like when you make a shortlist) we will record it and whatever preferences you indicate regarding future emails from us. If you make a provisional booking through the site we will ask you for your name and address, phone number, email address and the details of people with whom you plan to go on holiday including their gender and age.

Non-personal information: We also record, in our web logs and via cookies, your “IP” address and the “URL” of the site from which you came to our website. This allows us to track the pages visitors view and for how long. We cannot gain personal information about visitors from IP addresses we record, but we can track the route of visitors through the site.

Why do we collect it?

To improve the usability of the site and to provide services we would find difficult to provide without it (like the shortlisting function). To plan improvements to the site and to the service we offer to our customers and to allow us to analyse the behaviour of visitors to our website.

If you make a provisional booking we need your name and address to allow us to send you a confirmation through the post. We ask for telephone numbers and email addresses to allow us to get back to you to confirm the booking. We ask for the gender and age of other people in your party so we can inform the owner of the property you requested of the makeup of your party before confirming your booking to you.

How we use your information

We use the information you provide us with to maintain information on customers and potential customers and to refine our marketing efforts.

If you give us your email address and indicate you would like to receive emails from us in the future we will use your email address to keep you up to date with what we regard as relevant information.


We use cookies to store a variety of information on your computer; particularly information about the site you were looking at just before you first visited the Helpful Holidays website. We may use this information to modify how the site works for you. For instance, if your first visit to the Helpful Holidays site was as a result of a referral from a German website, we might use this stored information to make certain information on the site appear in German.

How we share your information

If you make a provisional booking via our website or by ‘phone and we subsequently confirm it to you we will pass your name, address, telephone number, email address, gender and age on to the owner of the property you have booked and/or their caretaker or nominated representative. We will also pass on the names, ages and gender of the members of your party. We may also pass your name and email address to Feefo so they can invite you to independently review our service. We will NEVER pass your email address or any other of your personal details or the details of anyone in your party to anyone else unless we are required to do so by law. We do not, either for a fee or otherwise, make either email addresses or mail addresses available to anyone else.

Your choices

You can choose not to receive emails from us and to reject cookies from our website. If you reject cookies, certain functionality of the site will be reduced such as the shortlisting functions and the storing of recently viewed property details between visits.

If you would like to use the online provisional booking service you will need to provide us with certain basic information. However, you can choose to not give us the details of all the members of your party until we phone or email you back to confirm your booking.

If we send you emails or other communications as a result of you giving us your details we will always offer you the opportunity to opt out of future mailings. If you do opt out we will not send you any more.

Links to other websites

There are a few links on our web site to sites outside our domain. If you follow these links you will be taken to pages and content not controlled by Helpful Holidays Ltd and we disclaim responsibility for the content of these sites. We do not endorse the sites we link to nor the information on them nor the availability of the pages.

Data Protection Act

We want to ensure that your information and preferences are accurate and complete at all times. Under the Data Protection Act 1998, you have the right to see and receive a copy of any personal information we may hold on you and the right to have any inaccurate information corrected. Details of how to apply for a copy of the personal information we hold on you may be obtained by writing to the General Manager, Helpful Holidays, Mill Street, Chagford, Devon, TQ13 8AW.

Do you monitor/record phone calls?

Yes calls to and from us may be monitored or recorded.

If you have any further questions about our privacy policies, please email us at