Kelmscot

We had a lovely stay and would happily return.

The cottage is a good size with an excellent layout for five adults and two dogs. There was plenty of comfortable seating, and the kitchen was well equipped with everything we needed. The location is excellent. It's close enough to walk into Port Isaac, even for dinner at Outlaw's Fish Kitchen, and although the walk back is uphill, it's really not too bad. We also loved the walk to Port Quin, which was perfect for early mornings and evening strolls with the dogs. The outdoor shower was a real bonus. It was ideal for rinsing off the dogs after walks and washing wetsuits after time at the beach. It would be even better if the property also had a barbecue for outdoor meals. The cottage was generally clean and well presented. It would be worth mentioning in the property details that there is an upstairs toilet and basin, as we found this really useful. There are a few areas where the property could be improved. The light fitting over the dining table feels like a safety hazard and should be replaced. We also noticed quite a few ants in the kitchen, which appeared to be coming in beneath the windows. The welcome supplies were rather limited. Most holiday cottages provide enough washing-up liquid, kitchen roll, toilet paper and dishwasher tablets to last at least the first week. We only received a very small amount, including just two dishwasher tablets, which felt a little mean for the length of the stay. The only issue we experienced that wasn't the owners' fault was late-night noise from nearby partying, which continued until around 3am on one night. It was too warm to close the windows, so those sleeping upstairs were disturbed. Finally, the pillows could do with replacing, as they weren't particularly comfortable. Overall, though, this is a well-located, spacious and comfortable cottage that worked really well for our group, and we'd certainly consider staying again.

Kelmscot is a beautiful cottage in easy reach of local facilities however some of the lights were not working and the sofa was rather filthy, it needs a good clean It would be helpful to have a local guide on best walks for dogs in the village

We loved the location of the property, Trelights is a quiet Cornish village.

On our first morning we were greeted by 4 roaming peacocks, very noisy but good to see. The property on the whole met our expectations, however there were a number of niggles. The mattress in the downstairs bedroom was so uncomfortable resulting in poor nights sleep. The window in the back bedroom upstairs would not fully close. The WIFI stopped working on our last day, we contacted the number in the handbook but did not get a reply. WIFI is vital as the mobile signal in Trelights is very patchy. The clock in the kitchen had stopped, this generally displays a lack of maintenance and in some places the finish of the property was a little tired. The ceiling in the kitchen is a little low and taller guests might have to stoop to avoid banging their head.

The area is superb, the house is very beautiful.

It has almost everything you need to have a great time. On the other hand, apart from the fact that the beds were made, there was dust and dirt in many places in the house. The house does not have a separate fence on any side. New utensils need to be bought in the kitchen, because the ones that are there are too used or worn out. The water on the first night was barely dripping from every tap and shower. I wrote through the platform, but was told that they would contact me within 72 hours. luckily for us the water fixed itself the next day. The location where the house is no one had mobile coverage. We were in a SOS zone. Which is not a problem if there was internet. The internet was relatively good until the day before the leaving date, when it disappeared and never appeared again.

The property it’s self is lovely which makes it such a shame to say how run down it’s become… it’s not be very clean at all with most surfaces dirty, windows where awful, floors, stairs, all skirting boards hadn’t been touched, high surfaces has a lot of dust build up.

The shower was broken and the number provided was incorrect, the correct number was tucked behind the placemats so didn’t find until 5 days in (even having previously asked Sykes). The outside area drew us to the property but, really used. Dog poo in the garden, broken slabs, no cushions on the furniture and the rattan was dirty. The shower was blocked meaning we could only shower for a few mins before the bottom filled up. The bin was gross! We messaged house keeping once we found the right number, just an apology was issued any further action to go to Sykes, but Sykes say they have no control over any sort of compensation, baring in mind a spend a few hours cleaning on arrival. Provided plenty of evidence but owner didn’t seem apologetic at all. Such a shame, has huge potential as it’s a great location, should have listened to the many reviews on cleanliness.

Previous reviews have mentioned the cleaning, it obviously has improved slightly but still needs improving still, behind sofa it hadn’t been cleaned for awhile nor the oven at all, obvious dust on the huge lights over the dining table.

Supplies in the kitchen paper towel, cling film, foil etc I would expect as basics Maintenance : We couldn’t use the fire one of the main features of the property the glass had a crack in it and a piece broken off, the top of the hob had a bit broken off and also a slight crack, the main bedroom one of the lamps hadn’t a bulb in it, the blind was broken so couldn’t close it. These were a few irritating things that when your paying good money you expect a higher standard It is dog friendly but as stated the garden isn’t enclosed a fence/ gate either end would make a difference The property it’s self is lovely and the owner has gone to a lot of trouble trying to make it nice, but they are let down by the company that is suppose to clean and maintain it The location is great for coastal walks and very close to Port Isaac we did a lot of walking and exploring and did enjoy our short stay. The issues I mentioned wouldn’t put us off staying again it is a nice little bolt hole and would get 5* otherwise

Lovely comfortable cottage, with a lovely outdoor space.

The negative comments about cleanliness on previously listings were not evident; all spotless when we stayed. Many thanks for a lovely holiday.

The house has a lovely atmosphere, but unfortunately, upon our arrival, we were disappointed to find it was not properly cleaned.

There were cobwebs throughout, windows were dirty inside and out, and behind the toilets was particularly grimy also the fidge. Additionally, the cooker, extractor fan had lots of dust. Mud marks stains were evident on the furniture and stained blankets on the sofa. On a positive note, the beds were exceptionally comfortable. However, it was disheartening to notice that the grass was only cut on the day before our departure, leaving us to wonder why this maintenance couldn't have been done at the beginning of our stay, especially considering how tidy it made the surroundings appear. Overall, while we appreciated certain aspects of the home, the cleanliness and upkeep left much to be desired.

Having read previous reviews we were a little bit apprehensive about the cleanliness of the cottage but on arrival it was clean and tidy although there were cobwebs up in the highest part of the ceiling.

The cottage was warm and comfortable and we had a lovely stay. Good base for local attractions and beaches at Rock. Quiet village location.

The property lets itself down on cleanliness, with numerous areas with cobwebs present, mainly at height untouched for a length of time.

No phone signal in the property, which should be pointed out on the listing, you have to make your way to the top of the garden. Wifi was down until the very last day of our stay, the initial will to resolve was poor, numerous messages to the owner eventually saw action, based on lack of advertised services in the property it would be nice for the owner to appreciate the inconvenience and issue a part refund, without having to raise the issue here, hopefully now Sykes will read the feedback and progress. Shame this could and should be a nice property.

Lovely cottage in a quiet hamlet.

Had a great week there exploring an area of Cornwall never visited before having always stayed in the Newquay area. Pro’s: Lovely & very modern well set out cottage with comfy beds. Has everything you need whilst there. However a few extra cleaning cloths would help as one dish sponge supplied so one for cleaning bathroom would help. I’m always wary in dog friendly accommodation even though I brought my own dogs but there was no dog smell which was great. Outside shower was a god send for showering dogs after beach. Cons: Having read previous reviews re, cleanliness I was a little worried. On arrival I was very disappointed that despite previous bad reviews that lessons hadn’t been learnt as it was very dirty & looked like it had been a long time since had a deep clean. It had received a surface clean only. The high windows above the patio doors were full of cobwebs complete with a spider. The skirting was dirty & behind the bed and bedside units even more so. Down the side of the sofa were the Wi-Fi unit was kept was disgusting, full of dust bunny’s and dead bugs. The upstairs loo extractor rained down clouds of dust & the occasional dust bunny rolled out from under the sofa. The velum windows were full of cobwebs inside and dirty outside. There was dirty cushion covers on sofas & a stained rug. Thick layer of dust on extractor hood and lamps. The remote controls were a petri dish for bacteria. You go on holiday to get away from housework & only expect to have to clean up after yourself. There was very limited Wi-Fi & only managed to get Netflix on once for 20 minutes but to be honest this did not bother us as it was nice to have the break from it all & we only used as a base for sleeping. I was a bit apprehensive about the garden not being enclosed with my 2 dogs but due to set up of the patio doors it was easy to keep an eye on them, plus due to location there was no passing traffic. We stayed there during a very hot week & the heat inside was unbearable, blinds at the doors and on the high windows would really help, we closed the curtains whilst out to cool the lounge down but the light & heat from the high windows above the patio doors was unbearable. A ceiling fan would be a great addition also. Would I stay here again? Yes but only if I could be guaranteed a cleaner cottage. You need to find a better cleaning company as that was the only downside which was a shame. I did try to contact the owner re, the cleanliness whilst there but as the phone signal is very poor I could not get a connection. Yes I could have tried whilst out & about where signal was better but I didn’t & that’s on me.

We are just back from a wonderful weekend at your property.

The house is modern, beautifully presented and well equipped. (scissors would be a good addition though). The area is perfect for exploring the local beaches and coastal walks. We were a party of 4 with a dog. It would have been good to have known that dogs were not allowed on furniture or into bedrooms before our visit rather than ready this in the welcome pack. Thank you for a lovely stay.

Lovely cottage in a quiet hamlet near to beach’s, walks and areas of interest/beauty.

Cottage was well equipped and the shower outside is a great touch for surfers! (And dogs). The wifi wasn’t working when we arrived, and took a while for us to find/reboot the system. This should’ve been done before we arrived. The cottage had a surface clean but could do with a deep clean as there was a lot of dust. There was even a smily face drawn onto one of the lamps from the previous people staying! The locks on both sliding doors are incredibly difficult to lock, it took us so long we ended up leaving them locked which made the cottage very warm. I would say these need urgent attention. All in all, a very lovely cottage, but for the high price would expect a better clean and also for basic things to work properly.

This was our first visit to Cornwall (definitely not the last).

The cottage was very clean and situated in a beautiful area with easy access to both Rock and Port Issac within 10/15 minutes. The warm outdoor shower was a godsend for hosing down the dogs after a day at the beach. Easily the most beautiful and well equipped dog friendly cottage we’ve ever come across! The neighbours were lovely too! Thank you.

I was worried after the recent feedback about the house being dirty etc.

I’m pleased to say it was very clean and had crisp white clean linen. It’s a lovely mixture of modern and old, lovely quiet spot, a great place to relax. I liked the outside shower, it was convenient to clean off sand from wetsuits etc and leave out to dry. The only thing I should I have looked into more is the garden isn’t enclosed - that was my fault not checking

A great little cottage in a lovely rural setting just a mile from the sea.

Perfect

Really enjoyed our stay and would love to come back in the future

Property was filthy on arrival despite having been assured by Sykes it would be cleaned to a satisfactory standard.

Dust, dog urine, dirty plasters under the furniture and sofa cushions. filthy mattresses, dirty toilets, a bucket of cigarette ends in the garden and the previous guests refuse not to mention the piles of dog poo in the garden…the list goes on. Less than adequate compensation offered, no apology from owner or explanation for the poor service. Post stay service from Sykes team equally abysmal.

Left a message in the visitors book and text the caretaker about the areas that needed improving.

The bin and garbage left when we arrived outside is unacceptable. The tv's upstairs don't work, need retuning. The kitchen tap drips. 2 large dog wee stains on the lounge carpet. The garden was tiny and really poor - no flowers etc. Very small property inside and out for 5 people! Very overpriced at two thousand for a week - ridiculous. There is no information about local walks, or proper detail for places to eat out. The fridge has 3 trays so can't get much in there for 5 people. The beds are very comfortable though and its a very quiet location!

Lovely house but cobwebs in most rooms which we vacuumed away ourselves (where accessible).

Bizarrely one of my son’s pillows was covered in black hairs - can only assume a pet had been in. Double mattress cover over a king size bed made it a little uncomfortable (a very minor issue - but it’s feedback). Whilst the third bed was a double, nowhere states that it’s a bunk bed - again, not a major issue as we had a 15 year old who was ok with it. Still a lovely place and a great location - please take this as constructive feedback. If I was the owner, I would welcome the honest feedback.

Stayed at the beginning of July and had a lovely holiday.

Was a little concerned about the previous reviews regarding the cleanliness of the property, however after contacting Sykes cottages who then contacted the owner it was deep cleaned before our arrival. The cottage is lovely and well equipped, the beds are really comfortable. Just one point though, my son is over 6ft and had to stoop around the kitchen due to the beams and in the upper bedroom and cloakroom but as we didn’t spend much time there and were out all day it was bearable.

Maintenance of the property seems at a minimum.

Property has dirty, as we had a baby with us we spent the first 2 hours trying to clean the cottage! Even though listed you accepted dogs, thick amount of long dog hairs was all over the sofas in the front room and in the carpets. Mould within the main bathroom shower. Kitchen cupboards have spices that went out of date if 2019! Plus mentioned there was a pub and shop within a mile but we could not find one at all. If we had known this we would never have booked. Bit disappointing really.

I need to speak to someone about our stay as the general cleanliness of this property is a concern.

We did enjoy our stay at Kelmscot which is a perfect base from which to explore this wonderful part of Cornwall.

The house had lots of lovely touches however it was not as clean as it should have been and we did report this to the owner. If you have a large car you may find the parking a bit tricky as it’s a tight space. Be prepared to bring everything you need as there is no welcome pack at all - not even a pint of milk! Be aware the garden is not secure or enclosed so if you have a dog this may not be great. Like I say we really did enjoy our stay but would have been good to have the heads up about the parking space & the open garden.

On arrival we had to give the place a once over as it did not appear to have been hoovered in awhile.

There were months old cobwebs and dust everywhere. Also the shower tray would fill up with water within seconds and overflow. The bath was also full of hairs and very dusty. However, once we had cleaned we did have an enjoyable stay. The downstairs is a very good size and the kitchen is well equipped. There is plenty to do in the surrounding areas so a very good location.