Fuchsia Cottage

• “***OWNER RESPONSE*** Thank you for your feedback. Following the receipt of some adverse comments, the cottage has recently undergone a full overhaul of refurbishment, including improvements to the heating & lighting systems, damp prevention, full redecoration, together with new furniture. *** The cottage was damp and smelled constantly. In particular the sitting area and the twin bedroom. The two leather sofas were damaged and extremely uncomfortable due to the springs. The cottage was dirty and exhibited cob webs throughout. There was no clothes airer. There was no wood for the burner when we arrived. Did appreciate milk and little welcome pack. We would definitely not return nor recommend this property. We are very disappointed that we paid £608 to stay as we felt it clearly did not justify such a fee. Cath and Peter Mulvaney.”

Mr Mulvaney, Sunderland, September 2018

• “We have stayed in five Helpful holiday cottages in the past and all have been very good, with one exceptional, and have never had any complaints. Fuchsia Cottage, sadly had many issues, and the price was not reflected in the quality of the property.I will list all the things that failed to meet our expectations. 1. Windows inside and out dirty. 2.Damp to the front wall of the property, visible on the inside walls leaving the cottage smelling damp and musty. 3. Freezer compartment so frosted up that the little door wouldn't shut.( we spoke to Steve the caretaker,informing him we would leave the fridge open to defrost on the morning of our departure.) 4. Sofa is uneven and uncomfortable to sit on with springs sticking into you. 5. information box with local attraction leaflets,as mentioned in the cottage folder was missing. 6. Not enough pegs and the springs were all rusty. 7. No indoor airing rack to hang up wet clothes/towels. 8. wooden ground floor was hoovered but filthy. We dropped some food on the floor, and when I wiped it up with a wet kitchen towel was shocked at how black it was. 9.Bathroom windowsill tiles have gaps in the grouting, water ingress is unavoidable as the shower curtain does not fit that far. 8. The front gutter is blocked and the down pipe disconnected. Water just poured off the roof in front of the double bedroom window to the ground when it rained.This did not detract from our stay, but obviously needs addressing. The property in general is very pretty but is tired looking. It craves a little TLC. We would like to add that Steve the caretaker was very nice and replaced the leaking shower hose as soon as we reported it to him.”

Mr Martin, FAREHAM, August 2018

• “The patio provided a great, relatively private space where we were able to enjoy breakfast, given the weather. The property was clean and well-equipped. Although an end of terrace property the thick walls meant that we heard nothing from our immediate neighbours. The locals all seemed very friendly. It was a good base for coastal walks. Whilst it was not possible to park outside the property, we were able to find parking in the surrounding streets.”

Mr Robinson, BATTLE, June 2018

• “The sofas could do with being replaced, otherwise the cottage is pretty much perfect!”

Ms Murphy, EDINBURGH, June 2018

• “Everything was exactly as described. The cottage was well equipped and clean and comfortable. The location was perfect. We met the caretaker steve a very nice chap and helpful with food recomendations and things. We have used you before and will continue to do so. A great holiday”

Mr Davis, Woking, May 2018

• “The cottage provided us with easy access to centre of Boscastle and also the coastal path but at the same time was quietly tucked away so we were able to 'retreat' when we wanted to. During sunny periods the garden was a real bonus.”

Mr Warford, Salisbury, April 2018

• “Had to leave half way through as scurrying in the roof kept us up all night. Parking was a nightmare and had to often park the car a 5 to 10 mon walk away.”

Ms Novell, New Milton, October 2018

• “Had an issue with smell of urine in double bedroom - this was resolved the next day once reported, caretaker/cleaner helpful,cleaned mattress and able to remove carpet stains ( case COR-70609-CF tried to e mail a feedback form but unable to do so " Sorry page not found"). The cottage fitted the description and was in a very good location. Apart from the unpleasant smell, the sofas were very uncomfortable and the rug downstairs small and grubby with newspaper underneath. There were visible stains on the upstairs fitted carpet in several places including the bedrooms. Heating and apliances good. Garden could have been lovely but was spoilt by lack of maintenance, straggly shrubs, foxy smells and generally needing an overhaul.”

Ms Child, Broadstairs, July 2018